Volume No. :   4

Issue No. :  1

Year :  2013

ISSN Print :  0976-495X

ISSN Online :  2321-5763


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Bus Operations of Service Quality in Tamil Nadu State Transport Corporation Limited, Kumbakonam



Address:   D. Paul Dhinakaran* and Dr. M. Rajarajan
1Ph.D Research Scholar, Department of Commerce, Annamalai University, Annamalai Nagar, Tamil Nadu, India.
2Assistant Professor and Research Advisor, Commerce Wing, DDE, Annamalai University, Annamalai Nagar, Tamil Nadu, India.
Corresponding Author
DOI No:

ABSTRACT:
Economic development of any country largely depends on the transport activity. Among the various modes of transport available, road based transport is widely accepted because of its advantages. In India, the public transport undertakings are facing heavy competition from private ownership and are operating in an environment of privatization. One among the various reasons for increased voice of privatization of public transport undertakings is the poor quality of services offered to the traveling public. This paper presents a study on the bus operations of service quality in Tamilnadu state transport corporation Kumbakonam limited. As the corporation incurred continuous losses in the past, this study highlights whether the losses affected the quality of services offered to the traveling public. Quality of services is measured in terms of number of trips operated, comfort and convenience, safety, reliability, crew quality and transport Service information, conclusion will be given.
KEYWORDS:
Service Quality, Comfort and Convenience, Safety, Reliability, Crew Quality, Service information and TNSTC, Transport.
Cite:
D. Paul Dhinakaran, M. Rajarajan. Bus Operations of Service Quality in Tamil Nadu State Transport Corporation Limited, Kumbakonam. Asian J. Management 4(1): Jan.-Mar. 2013 page 6-11.
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