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Asian Journal of Management
ISSN: 2321-5763(Online), 0976-495X(Print)
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A Review: Quality Management and Their Concepts
S. J. Daharwal
Dr. S. J. Daharwal1,2* and Ms. Radha Naidu3
1Sr. Assistant Professor, University Institute of Pharmacy, Pt. Ravishankar Shukla University, Raipur -492010 CG
2Assistant Coordinator, IGNOU Study Center 1510, Pt. Ravishankar Shukla University, Raipur -492010 CG
3Research Scholar MBA, IGNOU Study Center 1510, Pt. Ravishankar Shukla University, Raipur -492010 CG
The European Foundation for Quality Management (EFQM) laid the basic milestones for quality assurance. The concept of Total Quality Management (TQM) became popular in the main stream of educational organization as well. This element identified the close relation between staff development and training with the institution’s objectives. The TQM framework was based on core values and concepts. Quality circles consist of small group of people who meet to form a structured approach towards problem solving. It would include determining different performance measures and how the targets could be achieved. The most important feature of quality management is improvement in teaching-learning process. TQM is to be implemented in all areas of education including Library. Academic, Administrative and Finance. Implementing TQM in a channel must be initiated by the channel leader because of that business's ability to exercise various forms of power in running business organization. A channel leader has got number of responsibilities depending upon the level of organization which includes Supplier selection, problem identification. problem solving, minimize the conflict. To implement a TQM system, the use of expert and informational power can help to build a better communication networks.
European Foundation For Quality Management (EFQM); Total Quality Management; Quality Circles; Channel Leader; Countervailing Power.
S. J. Daharwal, Radha Naidu . A Review: Quality Management and Their Concepts. Asian J. Management 4(4): Oct. - Dec, 2013 page 249-253.
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