Asian Journal of Management

ISSN

2321-5763 (Online)
0976-495X (Print)


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A Study of CRM Practices and Customer Satisfaction in Telecom Sector

Author(s): S. Lalitha, V.M. Prasad

Email(s): lallislallis@gmail.com

DOI: Not Available

Address: S. Lalitha1* and V.M. Prasad2
1Associate Professor, Bhavans Vivekananada College, Sainikpuri, Secunderabad-500094
2Associate Professor, School of Management Studies, JNTUH, Kukatpally, Hyderabad-500085
*Corresponding Author

Published In:   Volume - 1,      Issue - 2,     Year - 2010


Keywords:

Cite this article:
S. Lalitha, V.M. Prasad. A Study of CRM Practices and Customer Satisfaction in Telecom Sector. Asian J. Management 1(2): Oct. – Dec. 2010 page 47-54.

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Asian Journal of Management (AJM) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice...... Read more >>>

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DOI: 10.5958/2321-5763 


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Asian Journal of Management (AJM) (ISSN: print- 0976-495X; online- 2321-5763) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice and identify both a compelling practical management issue and a strong theoretical framework for addressing it. AJM publishes Original Research Articles, Short Communications, Review Articles in all areas of managerial sciences. Topics covered are: Strategic Management; Services Management; Health Service Management; Education Management; Operations Management; Organizational Analysis; Financial Management; Organizational Planning; Policy Making and Decision Making; Ethics in Business; Motivation; Globalization; Training and Development; Recruitment and Selection; Industrial Relations; Virtual Technology; Change Management; Business Accounting Initiatives; Partnership Development; Organizational Behavior; Flexibility; Marketing Management; Operational Management; Financial Management; Pharmaceutical Management.    
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