Asian Journal of Management

ISSN

2321-5763 (Online)
0976-495X (Print)


Submit Article

Issues and Practices towards Service Recovery: A Conceptual Study on Indian Scenario

Author(s): Preeti Naveen Yadav, Souren Sarkar

Email(s): preetiyadu@gmail.com , dearsarkar@gmail.com

DOI: Not Available

Address: Preeti Naveen Yadav1, Dr. Souren Sarkar2
1Lecturer, St. Thomas, Bhilai
2Sr. Associate Professor, Faculty of Management Studies, Shri Shankarcharya Group of Institution, Bhilai
*Corresponding Author

Published In:   Volume - 5,      Issue - 2,     Year - 2014


Keywords:

Cite this article:
Preeti Naveen Yadav, Souren Sarkar. Issues and Practices towards Service Recovery: A Conceptual Study on Indian Scenario. Asian J. Management 5(2): April-June, 2014 page 250-254.

  View PDF



Recomonded Articles:

Study of awareness about E-Payment among the people of Indore (Urban as well as Rural Area)

Author(s): Suraj Sharma

DOI: 10.5958/2321-5763.2017.00181.0         Access: Open Access Read More

Life and Work of Anganwadi Workers: A Literature Survey

Author(s): Aliviya Ghosh, Palas R. Sengupta

DOI: 10.52711/2321-5763.2022.00022         Access: Open Access Read More

Comparative analysis of Financial performance of HDFC and SBI bank on the basis of Ratio analysis

Author(s): Reetika Verma

DOI: 10.52711/2321-5763.2021.00016         Access: Open Access Read More

Customer Satisfaction towards Mobile Service Provider: An Empirical Study in Pokhara, Nepal

Author(s): Prakash Pahari, Deepa Guleria, Ranbir Singh

DOI: 10.5958/2321-5763.2017.00168.8         Access: Open Access Read More

An Empirical model of Satisfaction, trust, and Repurchase intention in online shopping

Author(s): Neeti Gupta

DOI: 10.5958/2321-5763.2020.00026.8         Access: Open Access Read More

A Study of Work Life Balance of Women Employees with Reference to Garment Sectors in Tirupur

Author(s): S. Kamalaveni, B. Suganya

DOI: 10.5958/2321-5763.2017.00021.X         Access: Open Access Read More

Organizational culture and Employee engagement: A Review of selected studies

Author(s): Arnab Kumar Samanta

DOI: 10.52711/2321-5763.2021.00030         Access: Open Access Read More

A Study on Consumer Satisfaction with regards to Service Quality of Indian Railways

Author(s): Joyjit Sanyal, Sweta Roy, Lovely Kumari Gupta

DOI: 10.5958/2321-5763.2018.00017.3         Access: Open Access Read More

A Study of Job Satisfaction amongst Government and Private School Teachers in Delhi

Author(s): Ruchika

DOI: 10.5958/2321-5763.2017.00006.3         Access: Open Access Read More

A Study on Impact of Job Satisfaction on Employee Performance in Organisation

Author(s): Supriya Mahajan, Er. Sulakshay Kumar

DOI: 10.5958/2321-5763.2018.00164.6         Access: Open Access Read More

Social Sustainability: A Dwarf among giants in the Sustainable Development Pillars?

Author(s): Justice Mensah

DOI: 10.52711/2321-5763.2021.00019         Access: Open Access Read More

Measurement of service quality in banking industry

Author(s): Surabhi Singh, Renu Arora

DOI: 10.5958/2321-5763.2016.00014.7         Access: Open Access Read More

A Study on Workforce Diversity and its Impact on Employee Performance in IT Companies

Author(s): Prabu.V.K, Renee Namratha

DOI: 10.5958/2321-5763.2019.00058.1         Access: Open Access Read More

Employee Retention Strategies in IT Industry A Study of select it Companies in Bengaluru City

Author(s): S Manoj, Renee Namratha

DOI: 10.52711/2321-5763.2021.00032         Access: Open Access Read More

Enhancing Employee Engagement Through Training and Development

Author(s): Shilpa Jain, Nitya Khurana

DOI: 10.5958/2321-5763.2017.00001.4         Access: Open Access Read More

Employees Satisfaction towards Labour Welfare Measures in Tamil Nadu State Transport Corporation Limited, Kumbakonam

Author(s): D. Paul Dhinakaran, M. Rajarajan

DOI:         Access: Open Access Read More

A Study of Women’s Apparel buying behavior with reference to Kolhapur District

Author(s): Pravin Jadhav, S. R. Patil

DOI: 10.5958/2321-5763.2020.00061.X         Access: Open Access Read More

A Study of Marketing Process and Implementation of Indian Farmers Fertilizer Cooperative Limited (With Special Reference to Durg District of C.G.)

Author(s): Sheeja Varkey, G. R. Sahu

DOI: 10.5958/2321-5763.2016.00026.3         Access: Open Access Read More

Scenario of Employee Welfare Programs in IT sector of Rajasthan- Employee Expectations and Reality

Author(s): Manju Nair, Swati Jha

DOI: 10.5958/2321-5763.2017.00157.3         Access: Open Access Read More

Job Satisfaction and Employee Loyalty: A study of Academicians

Author(s): Shweta Rajput, Mayank Singhal, Shiv Kant Tiwari

DOI: 10.5958/2321-5763.2016.00015.9         Access: Open Access Read More

Asian Journal of Management (AJM) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice...... Read more >>>

RNI: Not Available                     
DOI: 10.5958/2321-5763 


Quick Links



Latest Issues

Popular Articles


Recent Articles



Leadership in the Newsroom: A Study of Transactional and Transformational Styles in Kerala’s Media
Artificial Intelligence Driven Cost Management Practices in Steel Industry: A Review on Current Practices and Future Directions.
Financial Performance Trends in Cooperative Bank: An Analytical Study
Livelihood Transformation among Weaving Artisans through Handicraft Support Programs: A Case Study in Baropujia Cluster, Morigaon, Assam
A Study on Working Capital Management in Premier Plasmotec Private Limited, Hosur
The Gig Economy Boom: Opportunities and Obstacles
The Role of Artificial Intelligence in Detecting Money Laundering and Fraudulent Banking Activities
AI Adoption in Retail: A Case Study Analysis of Benefits and Barriers
Assessing Customer Satisfaction in the Banking Sector: An Empirical Study
Service Quality Models in Tourism: Evolution, Application, and Contemporary Relevance
Indian Stock Market: A Study on Rise of Retail Investors
A Bibliometric Analysis of Women Entrepreneurship and Sustainable Development: Trends, Contributions, and Future Directions
Navigating the Crafting Resilience and Challenges in Preserving Black Pottery of Rajasthan
Decoding ESG: Impact of Environmental, Social, and Governance Factors on Modern Investment Decisions
Investigating Innovative Behavior of Pharmaceuticals Employees through Sustainable HRM Practices: The moderating role of organizational culture
Effect of Employee Wellbeing on Job Performance in Public and Private Sectors Banks: A Literature Review
Management Lessons from Arjuna’s Vishada Yoga
Internet, Insight and Impact: Digital Media
Challenges Faced by LinkedIn Users
The Impact of Total Quality Management Equipment on Job Satisfaction: A Case Study of Helmand University

Tags


About Journal

Asian Journal of Management (AJM) (ISSN: print- 0976-495X; online- 2321-5763) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice and identify both a compelling practical management issue and a strong theoretical framework for addressing it. AJM publishes Original Research Articles, Short Communications, Review Articles in all areas of managerial sciences. Topics covered are: Strategic Management; Services Management; Health Service Management; Education Management; Operations Management; Organizational Analysis; Financial Management; Organizational Planning; Policy Making and Decision Making; Ethics in Business; Motivation; Globalization; Training and Development; Recruitment and Selection; Industrial Relations; Virtual Technology; Change Management; Business Accounting Initiatives; Partnership Development; Organizational Behavior; Flexibility; Marketing Management; Operational Management; Financial Management; Pharmaceutical Management.    
Read More  

Quick Links