ISSN

2321-5763 (Online)
0976-495X (Print)


Author(s): Ratidev Samal, Sunil Kumar Pradhan

Email(s): ratidevsamal@gmail.com , sunilpradhan2002@rediffmail.com

DOI: 10.5958/2321-5763.2015.00026.8

Address: Ratidev Samal1* and Dr. Sunil Kumar Pradhan2
1Assistant Professor, Department of Management Studies, Regional College of Management, Bhubaneswar 751021, Odisha, India
2Lecturer, Department of Business Administration, Berhampur University, Berhampur 760007, Odisha India.
*Corresponding Author

Published In:   Volume - 6,      Issue - 3,     Year - 2015


Cite this article:
Ratidev Samal, Sunil Kumar Pradhan. Extended SERVQUAL Attributes, Customer Satisfaction and Loyalty: A relationship study of Public Sector Banks in Odisha. Asian J. Management; 6(3): July-Sept., 2015 page 176-180. doi: 10.5958/2321-5763.2015.00026.8




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Asian Journal of Management (AJM) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice...... Read more >>>

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DOI: 10.5958/2321-5763 


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