Asian Journal of Management

ISSN

2321-5763 (Online)
0976-495X (Print)


Submit Article

The Study of Customer Behaviour and Its Impact on Customer Satisfaction, Loyalty and Service Quality Perception in E-Banking Services in Jammu Division

Author(s): Roop Lal Sharma

Email(s): rooplals@gmail.com

DOI: 10.5958/2321-5763.2017.00037.3

Address: Dr. Roop Lal Sharma
Assistant Professor, Department of Economics, Shri Mata Vaishno Devi University Katra (J and K) -182320
*Corresponding Author

Published In:   Volume - 8,      Issue - 2,     Year - 2017


Keywords:

Cite this article:
Roop Lal Sharma. The Study of Customer Behaviour and Its Impact on Customer Satisfaction, Loyalty and Service Quality Perception in E-Banking Services in Jammu Division. Asian J. Management; 2017; 8(2):241-245. doi: 10.5958/2321-5763.2017.00037.3

  View PDF



Recomonded Articles:

A Study on Credit Card usage behaviour in Mandya City

Author(s): Divya. B. S

DOI: 10.5958/2321-5763.2018.00179.8         Access: Open Access Read More

Study of awareness about E-Payment among the people of Indore (Urban as well as Rural Area)

Author(s): Suraj Sharma

DOI: 10.5958/2321-5763.2017.00181.0         Access: Open Access Read More

Comparative analysis of Financial performance of HDFC and SBI bank on the basis of Ratio analysis

Author(s): Reetika Verma

DOI: 10.52711/2321-5763.2021.00016         Access: Open Access Read More

Impact of E-Banking on Rural India-A Bird’s Eyeview

Author(s): Puttaswamy Gowda. M

DOI: 10.5958/2321-5763.2018.00192.0         Access: Open Access Read More

Customer Satisfaction towards Mobile Service Provider: An Empirical Study in Pokhara, Nepal

Author(s): Prakash Pahari, Deepa Guleria, Ranbir Singh

DOI: 10.5958/2321-5763.2017.00168.8         Access: Open Access Read More

Impact of Demonetization on Digital Transactions in India

Author(s): Kanchan Kathial

DOI: 10.5958/2321-5763.2018.00042.2         Access: Open Access Read More

A Study on Consumer Satisfaction with regards to Service Quality of Indian Railways

Author(s): Joyjit Sanyal, Sweta Roy, Lovely Kumari Gupta

DOI: 10.5958/2321-5763.2018.00017.3         Access: Open Access Read More

The Effect of Green Marketing on Customer Satisfaction and Loyalty and Willingness to Positive Oral Advertising WOM (Case Study of the Cooperative Societies in Urmia)

Author(s): Mohammad Omid Farrokhi, Jafar Sadegh Feizi

DOI: 10.5958/2321-5763.2016.00013.5         Access: Open Access Read More

Role of use of Social Media on Effective Buying Decision Process: A Study of Consumer buying Behavior in the Context of Bangladesh Market

Author(s): Partha Prasad Chowdhury

DOI: 10.5958/2321-5763.2019.00010.6         Access: Open Access Read More

A Study of customer satisfaction on E–banking service quality in public and private sector banks with respect to gender and age

Author(s): Manpreet Singh, Neha

DOI: 10.5958/2321-5763.2020.00040.2         Access: Open Access Read More

Customer Satisfaction Through Service Quality: A Methodological And Thematic Review

Author(s): Pankaj Kadyan, Dhirender Singh, Ranjan Kumar, SmitaMehendale

DOI: 10.5958/2321-5763.2018.00124.5         Access: Open Access Read More

Adoption of Self-Service Technologies and the Impact on Perceptions of Service Quality

Author(s): Khaleeq Ur Raheman

DOI: 10.5958/2321-5763.2017.00015.4         Access: Open Access Read More

Customer Satisfaction in Residential Apartments in Kerala

Author(s): Rafeekamol C. A., M.K.Muhammed Aslam

DOI: 10.5958/2321-5763.2018.00053.7         Access: Open Access Read More

Impact of Electronic word-of-mouth on Brand image and Purchase Intention: A Methodological and Thematic Review

Author(s): Sinhayna Singh Bais, Archana Murthy, Tanya Roy, Smita Mehendale

DOI: 10.5958/2321-5763.2018.00121.X         Access: Open Access Read More

Perceived benefits of CRM in selected Industries

Author(s): Adireddy Sakunthala

DOI: 10.52711/2321-5763.2021.00023         Access: Open Access Read More

Corporate Social Responsibility and Consumer Behavior

Author(s): Anahita Naderian, Rohaizat Baharun

DOI: 10.5958/2321-5763.2015.00036.0         Access: Open Access Read More

Customer Loyalty: A Methodological and Thematic Review

Author(s): Jobin Sabu, Akhil Satheesh, Smita Mehendale

DOI: 10.5958/2321-5763.2018.00120.8         Access: Open Access Read More

Social Media Influencing Customer Loyalty

Author(s): Sameer Jan Bhat, Sadaf Firdous

DOI: 10.5958/2321-5763.2017.00144.5         Access: Open Access Read More

Mapping Service Quality in Hospitality Industry: A Case through SERVQUAL

Author(s): Ramesh Kumar Chaturvedi

DOI: 10.5958/2321-5763.2017.00066.X         Access: Open Access Read More

Measuring Service Quality and its relationship with Customer Loyalty in Automobile Sector in Nagpur Region

Author(s): Niraj Milind Gulhane, Gaurav Eknath Madankar, Abhijeet Agashe, Gayathri Band

DOI: 10.5958/2321-5763.2019.00028.3         Access: Open Access Read More

Asian Journal of Management (AJM) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice...... Read more >>>

RNI: Not Available                     
DOI: 10.5958/2321-5763 


Quick Links



Latest Issues

Popular Articles


Recent Articles



Evaluating Awareness and Implementation of Prevention of Sexual Harassment (POSH) Regulations: A Study of MSMEs in Rajasthan, India
An Analysis of Joint Liability Groups (JLGs) Growth in India, with Specific Reference to Karnataka - Shivamogga District
AI and Robotics: Ethics and Morality Issues
A Study on Working Capital Management at The Kanyakumari District Central Cooperative Bank Ltd, Nagercoil
Public Perspectives on Over-the-Counter (OTC) Practices: A Cross-Sectional Survey
Community Social Entrepreneurship and Poverty reduction in Federal Capital Territory Abuja, Nigeria
Trends and Artificial Intelligence Development of Banking Sector: Social Implication of Green Banking Initiatives
The Impact of Human Resource Development Initiatives on Employee Performance in selected IT Companies in Hyderabad
An Inning of Global Economy in Emergence of COVID-19: A Content Analysis of Published Work
Review on Marketing Management
Treatment and Regulation of E-Sports
Impact of Compensation Package on Employee’s Performance and Rentention among Bankers in Da Nang City
The Role of Spiritual Intelligence and Personality in Young Adulthood
Influence of Homophily Dimensions, Emotional Attachment and Expertise on Vloggers’ Popularity and Visit Intentions to Restaurants
Impact of Social Media Marketing Strategies on Business Enhancement: A Comprehensive Analysis
Impact of Consumer Behaviour on Brand Positioning and Impulsive Buying with Special Reference to Consumer Durable Goods
A Study on Telemedicine Facility at a Tertiary care hospital in South India
Theory of Planned Behaviour Approach to Socially Responsible Investing
Leveraging Health Analytics for Sustainable Healthcare: A Comprehensive Analysis
An Empirical study on Occupational Stress among Bank Employees of Kolkata

Tags


About Journal

Asian Journal of Management (AJM) (ISSN: print- 0976-495X; online- 2321-5763) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice and identify both a compelling practical management issue and a strong theoretical framework for addressing it. AJM publishes Original Research Articles, Short Communications, Review Articles in all areas of managerial sciences. Topics covered are: Strategic Management; Services Management; Health Service Management; Education Management; Operations Management; Organizational Analysis; Financial Management; Organizational Planning; Policy Making and Decision Making; Ethics in Business; Motivation; Globalization; Training and Development; Recruitment and Selection; Industrial Relations; Virtual Technology; Change Management; Business Accounting Initiatives; Partnership Development; Organizational Behavior; Flexibility; Marketing Management; Operational Management; Financial Management; Pharmaceutical Management.    
Read More  

Visitors

Today: 1064
Yesterday: 1830
Total: 2100397