Consumer Awareness towards
Consumer Protection Rights –
A Comparative Study of Rural
and Urban Consumers of Tirupati Region
T. Narayana
Gowd1, S. Dhairya2, Dr. M. Ramana
Kumar3
1Research Scholar (Part-Time), Sree Krishna Devaraya Institute of Management, S.K. University, Anantapur and Associate Professor, SKIIMS B School,
Kapugunneri (Village andPost), Srikalahasti (Mandal)- 517641,Andrapradesh,
2Assistant Professor, SKIIMS B School, Srikalahasti, Chitoor (Dist), Andra Pradesh, India-517641
3Associate Professor, SKIIMS B School, Srikalahasti (Mandal)-
517641,Andrapradesh, India.
*Corresponding Author E-mail: tn.gowd@gmail.com
ABSTRACT:
Consumer is the focal point in the market oriented
economy. Consumer protection is a
key concept of consumerism. Every consumer has the rights to ask the
manufacturers towards their purchased products. Indian consumers are flood with
variety of products after liberalization of the economy. Consumers are provided
adequate safety and protection by the consumer protection act 1986, but most of
the consumers not aware of their rights and responsibilities. Many consumers
are facing problems with sub standard and hazardous products .Even though
Government’s and NGO’s are trying to create awareness among the consumers
towards welfare. It is not up to sufficient. An attempt has made to know the
consumer awareness level towards consumer protection rights among the rural and
urban consumers of the tirupati region and to study
the sources of information for creating the awareness among the consumers of
the Tirupati region. A sample size of 120 respondents
which includes urban and rural consumers of equal size by the convenience sampling
technique and descriptive research design is used. The primary data is
collected by the questionnaire tool .The collected data is analyzed with the help of weighted mean, Chi-square
test and percentages. The analyzed revealed that most of the consumers are not
aware of their consumer protection rights. The urban consumers were more aware
of their consumer protection rights
than the rural consumer. The mass media like News paper, TV and radio were the
main sources of creating awareness. The consumers should be educated through
the various media.
KEY WORDS: Consumer,
Consumer awareness, Consumer protection rights, Urban and Rural consumers and
mass media.
Through
the reference from various published research articles regarding consumer
protection awareness among consumers, a consumer are vital values of man, they
are not depends of producer or seller, the producer and seller depends only a
consumer, the consumer are the boss of business and the producer or business man
is the server of the consumer.
Now
a days, the most of the consumer watching television, hearing radio, reading
news paper and magazines. Even though Television attracted by various programme, in this programme many
advertisement appearing on, radio, newspaper and magazines etc. Some time, they
are mishear, they are burden with problem of choosing the product because more
than one product some utility with less information.
Consumer
Awareness:
“Any
person who buys or uses goods and services is a consumer. A consumer is any
person, business, firm or governmental unit that chooses goods and services,
spends money on them, and uses these goods and services primarily to satisfy
their own wants. From birth, everyone is a consumer in one or the other way”.
The
Government, Industry and the Consumers form the three main partners in the
venture of National Development. While the Government provides the capital
resource, industry utilizes the capital for producing goods and consumer
procures the goods paying money for their benefits and facilities. Thus, in
layman's understanding, money gets converted to products which in turn get
reconverted back to money for an everlasting and constantly growing cycle
operation, through the agencies concerned viz. Government, Industry and
Consumers. But this is not as simple as stated. In any cycle operation, there
can be many blocks. For example, bad counterfeit money is not accepted and
circulation gets limited to good money only. Similarly good products get
circulated better than bad ones. In other words, good quality products get
better acceptance from the consumers who are the buyers. So consulting
consumers and satisfying their needs is essential for developing quality
services.
Consumer
law:
"Consumer
protection law" or "consumer law" is considered an area of law
that regulates private law relationships between individual consumers and the
businesses that sell those goods and services. 1Consumer protection
covers a wide range of topics, including but not necessarily limited to product
Consumer/business interactions. Such laws deal with credit repair, debt repair,
product safety, service and sales contracts, bill collector regulation,
pricing, utility turnoffs, consolidation, personal loans that may lead to
bankruptcy and much more.
The mahatma Gandhi Wrote in Harijan,
the
revival of village life is possible only when it’s no more exploited. So the
rural consumer awareness absolute and urgent necessity in India and will
continue to be so in future.
REVIEW OF
LITERATURE:
Sitamber and Manoha (1980)2
conducted a study on shopping behavior of consumers which revealed that
Indian consumers had no special choice of a particular shop for making a
purchase. In most of the families, the male head makes the purchases,
restricting the choices of other members of the family to limited variety of
goods .He generally selects a shop which is near his residence and where he
goes on foot or occasionally uses a bicycle. Generally, the average consumers
prefer to buy from the shop where credit is available.
Dogra (1982)3 analyses the buying
behavior in the context of magazines. This study revealed that the best selling
magazines are not confined to anyone particular segment of the market, nor do
they present reading material only on one facet.Further,
most of the readers have been found to be price-conscious and less influenced
by the advertisements for particular magazine. Hence, ‘word of mouth’ influence
or whispering campaign would, probably, be more effective in attracting readers.Since, males in the age group of 20-30 years have
been found to be on the look-out for trying something; it will be easier for
magazine seller to persuade them.
Thanulingam and Kochadai
(1989)4 conducted study in Madurai concluded that 50.00 per cent of
the consumers were aware of the problem of vacuum or slackness in the packages
and hence they shake the packages to find out the extent of slackness. More
than 3/4th of (83.33%) consumers were having the habit of checking the rices stamped on the packages. More number of consumers
were checking the date of manufacturing (43.33%) and the expiry date (70.00%).
Maximum number of consumers (71.67%)
had the knowledge about the local tax printed on the packages.
Study
on clothing consumption pattern of rural and urban families was conducted by Kulloli (1995)5 in Dharwad.
Study revealed that rural respondents considered price (65.50%) as the
important factor where as urban respondents considered durability (45.50%)
while purchasing the clothes. Both rural and urban respondents purchased their
dress material either during festival (55.56% of rural and 58.89% of urban) or
whenever needed (75.50% of rural and 53.30% of urban). Retail shops situated
locally or nearby cities were the places where more than 60.00 per cent of the
respondents made their purchase. Majority of rural (91.10%) and urban (83.30%)
respondents always demanded the receipt on purchase of clothing material.
Rural
and urban respondents ranked nearby market (mean score of 1.47 for rural and
2.10 for urban) and main market (mean score of 0.88 for rural and 1.38 for
urban) as their first and second preference of order respectively for the
purchase of food items. The prime factor indicated by the rural respondents for
buying their food items was appearance with mean score of 4.01, followed by
price, quality and place of buying to which they ranked second, third and
fourth with mean scores of 3.81, 3.45 and 2.96 respectively. But urban
respondents visualized these factors little differently and ranked quality,
appearance, place of buying and expiry date as first, second, third and fourth
ranks with mean score of 4.69, 4.01, 3.20 and 3.05 respectively. This finding
was reported by Dhillon et al. (1995)6 from
Ludhiana.
Purchasing
practices of consumers in Parbhani was studied by Kulkarni and Murali (1996)7.
The results revealed that 83.50 per cent of consumers were seeking the
information from television regarding the products availability and this was
followed by neighbors (71.00%) and newspapers (69.50%). Consumers preferred
retail market for the purchase of groceries (65.00%), milk and milk products
(100.00%), vegetables (100.00%), fruits (100.00%) and snacks (75.00%) and they
adopted cash payment. Majority (75.00%) of the consumers preferred quality for
the purchase of food.
Sarwade (2002)8 conducted a study in Adul, Paithan and Sangvi villages of Marathwada
region and author concluded that majority of the respondents owned consumer
durables. More than half of the respondents owned television, radio, tape
recorder, bicycle, fan, clock and wrist watch in all the three villages. Least
percentage of them owned sofa, camera, motorcycle and sewing machine. Price was
the most important factor which influenced the purchasing decision as against
the quality of the product.
Gambhir (2002)9 conducted a study in
Chandigarh revealed that 63.47 per cent bought packed goods and out of this
only 36.53 per cent were satisfied and 67.59 per cent were not satisfied with
the quality of packed products.
Mehrotra and Kaur (2004)10
conducted a study in three randomly selected urban localities namely Maya
Nagar, Santi Nagar and B.R.S Nagar of Ludhiana city.
They reported that attitude of the respondents towards electrical kitchen
equipment was noted as ‘time and energy saver’ claimed highest mean score in
the three localities viz., 3.80, 3.95 and 4.05,respectively, followed by ‘easy
to use’ (3.76, 3.92 and 3.95, respectively). Price was the prime factor which
affected the purchase in all the three localities followed by brand in Santi Nagar and B.R.S Nagar residence and durability was
considered by Maya Nagar residence respondents.
11Kautilya who had even so long ago, imposed the king the duty of preventing
malpractices by business. Before Independence, there was no specific
legislation regarding consumer affairs but after independence they enacted a
landmark legislation called the Consumer Protection Act, 1986 to deliver
justice to the consumers through the District Forum, State Forum and National
Forum.
Statement of the Problem:
In
India more than 76 per cent of the people are living in villages and 24 percent
of the people are living in urban areas. The development of India depends on
development of villages and that is possible only though the growth of
agriculture and its allied activities. Rural population is always busy with
their day to day activities; they did not find the time to know about their
rights. There are backbone of Indian economy the most of the market. But, as a
consumer, the rural and urban people do not have much awareness of their basic
consumer protection rights. Hence, there is an urgent need for conduct a study
to know about their level of awareness towards consumer protection rights and
responsibilities. This regulated area for the researcher, hence, the present
study has been undertaken to fill the gap. This study helps to the policy
makers to protect the rural and urban consumers.
OBJECTIVES OF THE
STUDY:
1.To
know the consumer protection awareness level among the rural and urban
consumers of Tirupati region, Andhra Pradesh, India.
2.To
identify the sources of information for creating consumer protection awareness.
Hypotheses:
·
HO1:
There is no significant influence of Television towards the awareness of consumer protection
rights of urban and rural consumers in the Tirupati
region.
·
HO2:
There is no significant influence of Radio
towards the awareness of consumer protection rights of urban and rural
consumers in the Tirupati region.
·
Ho3:
There is no significant influence of News paper towards the awareness of
consumer protection rights of urban and rural consumers in the Tirupati region.
·
Ho4:
There is no significant influence of Journal towards the awareness of consumer
protection rights of urban and rural consumers in the Tirupati
region.
·
Ho5:
There is no significant influence of Magazine towards the awareness of consumer
protection rights of urban and rural consumers in the Tirupati
region.
·
Ho6:
There is no significant influence of Outdoor Advertisements towards the
awareness of consumer protection rights of urban and rural consumers in the Tirupati region.
RESEARCH
METHODOLOGY:
Research
methodology is the process of solving the problem systematically by research.
The objective of the study is to solve the problem by using available data.
Research
Design:
Research
design is a detailed blue print used to guide the research study towards its
objectives. In this study the researchers used descriptive design.
Descriptive research design:
Descriptive research can be either quantitative or
qualitative. It can involve collections of quantitative information that can be
tabulated along a continuum in numerical form, such as scores on a test or the
number of times a person chooses to use a-certain feature of a multimedia
program, or it can describe categories of information such as gender or
patterns of interaction when using technology in a group situation. Descriptive
research involves gathering data that describe events and then organizes,
tabulates, depicts, and describes the data collection. It often uses visual
aids such as graphs and charts to aid the reader in understanding the data
distribution. Because the human mind cannot extract the full import of a large
mass of raw data, descriptive statistics are very important in reducing the
data to manageable form. When in-depth, narrative descriptions of small numbers
of cases are involved, the research uses description as a tool to organize data
into patterns that emerge during analysis. Those patterns aid the mind in
comprehending a qualitative study and its implications.
Sample technique:
Sample is the fraction of the population; sampling is a
technique or a method of selection of samples. The researcher in carrying out
this research adopted the most appropriate sampling technique for research that
is the convenience sampling technique.
The researchers have taken 120 (60 from urban and 60 from
rural areas) samples randomly from the total population. In Tiruapti rural
area contains 27 villages out of them, we have selected 5 villages namely, Avilala, Chiguruwad, Kothur, Mallavaram and Perumalpalle for collecting sample ..Primary sources of
data collected through questionnaire where as secondary data are collected from
magazines, journals and websites.
Instrument Design:
Method adopted for communication:
Personal interview is the method of contact used with the respondents.
Personal interviewing method is used because sample size is relatively small
and interviewer can ask more questions.
Structure of the instrument:
For collecting primary
data, method used is questionnaire. It is the most popular method used when the
population and sample size are large. A questionnaire includes a number of
questions, printed in proper sequence, for presenting to respondents for their
answers. Each question is contributing to research objectives. Questionnaire
was designed with most of closed ended questions and only few open ended
question. It was designed to cater to all areas and aspects of the study.
Data analysis and Interpretation:
The
data has been collected with the help of questionnaire. The independent
variables identified were socio economic factors such as, income, education,
age, and gender. The collected data were analyzed using appropriate statistical
tools (weighted arithmetic mean, percentages and chi-square tool) and
interpreted with the help of tables along with relevant descriptions.
Appropriate treatment has been done to the raw data and logical conclusions are
drawn based on the findings.
LIMITATIONS OF THE
STUDY:
Sample
size is small, Respondents may not give exact opinion and resources are limited
.The results obtained from this study may not be generalized.
RESULT AND DISCUSSION:
The
present study has covered rural and urban areas of tirupati
region. The respondent’s demographic
profiles are as follows:
The analysis of data indicates that 47.50 % of the
respondents are in the age group of less 30 years. 31.67 % of respondents belong to the age
group of 30-40 years. Another 20.83 % respondents are in the age group of 40
and above years respective to their residential status. Thus, the analysis
clearly projects that those respondents who are in the age group of less than 30 years dominate the sample.
In rural area , 50 percent of respondents are less
than 30 years, 20 % of respondents are in the age group of 30-40 years and 10 %
of respondents are in the age
group of 41 and above yrs where as in the urban area
45 % of respondents are less than 30 years and 30 % in the age group of 30-40 years. The analysis elaborates that the
sample includes 56.67 % are married respondents and 43.33 % respondents are
unmarried .This signifies that the respondents in married category dominate the
sample. The table shows that the majority of respondents (43.33 %) studied up
to ssc irrespective to their residential status.
Majority of the respondents (41.67 %) are in the monthly income group of Rs.
5000-10000 irrespective of the residential status. In rural area, majority of(
26 % ) the respondents monthly level is than Rs. 5000 and where as
in urban area ,Majority of the respondents (30 %) are in the monthly income of Rs.5000-10000 .This signifies that respondents who have the monthly income of Rs 5000-10000 dominate the sample
irrespective of residential status. Higher income group fall in the urban area
as compared to rural. The study also depicts that the urban respondents are
more aware than rural respondents.
Table -1: Distribution of Respondents as per Demographic Characteristics
Demographic
Characteristics |
Rural |
Urban |
Total |
|||
No |
% |
No |
% |
No |
% |
|
Age Group: Less than 30 |
30 |
50.00 |
27 |
45.00 |
57 |
47.50 |
30-40 |
20 |
33.33 |
18 |
30.00 |
38 |
31.67 |
41 and above |
10 |
16.67 |
15 |
25.00 |
25 |
20.83 |
Marital status: Un married |
28 |
46.67 |
24 |
40.00 |
52 |
43.33 |
Married |
32 |
53.33 |
36 |
60.00 |
68 |
56.67 |
Education : up to SSC |
24 |
40.00 |
28 |
46.67 |
52 |
43.33 |
Inter |
08 |
13.33 |
12 |
20.00 |
20 |
16.67 |
Graduation and above |
4 |
6.67 |
15 |
25.00 |
19 |
15.83 |
illiteracy |
24 |
40.00 |
05 |
8.33 |
29 |
24.17 |
Monthly Income(Rs.) :< 5000 |
26 |
|
11 |
|
37 |
30.83 |
5000 -10000 |
20 |
|
30 |
|
50 |
41.67 |
10001-15000 |
10 |
|
13 |
|
23 |
19.17 |
15001 and above |
4 |
|
6 |
|
10 |
8.33 |
Source:
Primary data
Table
-2: Level of Awareness towards Consumer Legal law Awareness
Level of
awareness |
Urban |
Rural |
Total |
|||
No : 60 |
% |
No : 60 |
% |
No(120) |
Percentage |
|
1. Adulteration of food Stuff |
|
|
|
|
|
|
Not Aware |
21 |
35.00 |
36 |
60.00 |
57 |
47.50 |
Just Aware |
11 |
18.33 |
07 |
11.67 |
18 |
15.00 |
Moderately aware |
10 |
16.67 |
05 |
8.33 |
15 |
12.50 |
Highly Aware |
18 |
30.00 |
12 |
20.00 |
30 |
25.00 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
2.Adulteration of drugs |
|
|
|
|
||
Not Aware |
8 |
13.33 |
30 |
50.00 |
38 |
31.67 |
Just Aware |
10 |
16.67 |
6 |
10.00 |
16 |
13.33 |
Moderately Aware |
22 |
36.67 |
13 |
21.67 |
35 |
29.17 |
Highly Aware |
20 |
33.33 |
11 |
18.33 |
31 |
25.83 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
3. Short weight of measures |
|
|
|
|
|
|
Not Aware |
31 |
51.67 |
41 |
68.33 |
72 |
60.00 |
Just Aware |
9 |
15.00 |
5 |
8.33 |
14 |
11.67 |
Moderately Aware |
11 |
18.33 |
7 |
11.67 |
18 |
15.00 |
Highly Aware |
9 |
15.00 |
7 |
11.67 |
16 |
13.33 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
4.False Weights |
|
|
|
|
|
|
Not Aware |
15 |
25.00 |
26 |
43.33 |
41 |
34.17 |
Just Aware |
10 |
16.67 |
11 |
18.33 |
21 |
17.50 |
Moderately Aware |
22 |
36.67 |
18 |
30.00 |
40 |
33.33 |
Highly Aware |
13 |
21.67 |
5 |
8.33 |
18 |
15.00 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
5.Mis use of weights of measures |
|
|
|
|
|
|
Not Aware |
27 |
45.00 |
38 |
63.33 |
65 |
54.17 |
Just Aware |
10 |
16.67 |
12 |
20 |
22 |
18.33 |
Moderately Aware |
10 |
16.67 |
5 |
8.33 |
15 |
12.50 |
Highly Aware |
13 |
21.67 |
5 |
8.33 |
18 |
15.00 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
6.Using stones for weights |
|
|
|
|
|
|
Not Aware |
10 |
16.67 |
28 |
46.67 |
38 |
31.67 |
Just Aware |
12 |
16.67 |
11 |
18.33 |
23 |
19.67 |
Moderately Aware |
18 |
30.00 |
11 |
18.33 |
29 |
24.17 |
Highly Aware |
20 |
33.33 |
10 |
16.67 |
30 |
25.00 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
7. Using handmade balances |
|
|
|
|
|
|
Not Aware |
30 |
50.00 |
42 |
70.00 |
72 |
60.00 |
Just Aware |
5 |
8.33 |
6 |
10.00 |
11 |
9.17 |
Moderately Aware |
15 |
25.00 |
8 |
13.33 |
23 |
19.17 |
Highly Aware |
10 |
16.67 |
4 |
6.67 |
14 |
11.67 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
8. Using deceitful advertisement. |
|
|
|
|
|
|
Not Aware |
20 |
33.33 |
32 |
53.33 |
52 |
43.33 |
Just Aware |
12 |
20.00 |
13 |
21.67 |
25 |
20.83 |
Moderately Aware |
15 |
25.00 |
7 |
11.67 |
22 |
18.33 |
Highly Aware |
13 |
21.67 |
8 |
13.33 |
21 |
17.50 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
9.Using deceitful packaging |
|
|
|
|
|
|
Not Aware |
33 |
55.00 |
40 |
66.67 |
73 |
60.83 |
Just Aware |
5 |
8.33 |
6 |
10 |
11 |
9.17 |
Moderately Aware |
12 |
20.00 |
8 |
13.33 |
20 |
16.67 |
Highly Aware |
10 |
16.67 |
6 |
10 |
16 |
13.33 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
10.With out giving weighted contents |
|
|
|
|
|
|
Not Aware |
42 |
70.00 |
51 |
85.00 |
93 |
77.50 |
Just Aware |
0 |
0 |
1 |
1.67 |
1 |
0.83 |
Moderately Aware |
7 |
11.67 |
4 |
6.67 |
11 |
9.17 |
Highly Aware |
11 |
18.33 |
4 |
6.67 |
15 |
12.5 |
Total |
60 |
100.00 |
60 |
100.00 |
120 |
100.00 |
Source: Primary data
The respondents were asked about their level of
awareness of consumer protection laws / rights and table 2 shows that in the Tirupati region the
consumers have the highest aware with
regard to adulteration o f drugs, using stones for weights, false weights,
using deceitful advertisements and
lower awareness with remaining consumer protection rights irrespective
of the residential status.
Weighted
arithmetic mean of awareness:
To measure the weighted mean of awareness of
consumers concerning consumer protection rights in tirupati
region, four point likert scale (not aware, just
aware, moderately aware and highly aware) is used. Weights are given as follows
0 for not aware, 1 for just aware, 2 for moderately aware and 3 for highly
aware.
The weighted mean of awareness = weighted sum of
awareness / sum of weights
Table –3:
Weighted average awareness of respondents views on consumer legal law
awareness
Consumer legal law |
Urban |
Rural |
1.Adulteration of food stuff |
14.17 |
8.83 |
2.Adulteration of drugs |
19 |
10.83 |
3.Short weight of measures |
9.67 |
6.67 |
4.False weights |
15.5 |
10.33 |
5.Misuse of weights of measures |
11.5 |
6.17 |
6.Using stones for weights |
18 |
10.50 |
7.Using handmade balances |
10.83 |
5.67 |
8.Using deceitful advertisement |
13.5 |
8.5 |
9. Using deceitful packaging |
9.83 |
6.67 |
10.Without
giving weighted contents |
7.83 |
3.5 |
Source: calculated on the basis of table 2
The
above table indicates that urban respondents were more awared
than rural area respondents. On the
basis of weighted average score with regard to adulteration of drugs, urban people (19) highly awared
than the rural respondents (10.83). Using stones for weights law were aware
with weighted mean of 18 in urban area and that of rural area was 10.50.
Therefore, urban people were highly aware of Adulteration of drugs, using
stones for weights, using handmade balances ,false weights and adulteration of
food stuff and remaining were low awareness and where as rural people were
highly aware of adulteration of drugs,
using stones for weights and false weights and remaining were low awareness .
Table-
4 explains the role of mass media for creating consumer legal law about product
standard. The respondents are asked to view their opinion, how they are get the
information regarding the product standard. Majority of the respondent’s got
some information of consumer protection through newspaper (71.67%) followed by
TV (61.67%), outdoor advertisement (58.33%) and Radio (51.67%). Journal and
magazine are the media least commonly used sources of information irrespective
of their residential status. TV is played a moderate role of creating consumer
interest. It is found that most of the rural consumer they came to aware of
consumer protection through the newspaper and Radio.It
is a fact that the rural consumers are highly favored to listening Radio programme. In every village there is a tea shop, in the tea
shop, most of them assembled every morning and go through the newspaper and
then they passed the message to others. On the basis the rural consumers have
the awareness of consumer legal law. Hence, they are given higher priority to
Radio and newspaper. In urban area, most of the consumers getting awareness of
consumer protection through the TV (76.67% ) , News paper (73.33 %) and Outdoor advertisements
(63.33 %).
Table no 4:
Sources of Consumer Protection
Awareness
Sources of
Consumer Protection |
Opinion |
Frequency |
Percentage |
Total |
|||
Urban |
Rural |
Urban |
Rural |
No |
% |
||
Television |
Yes |
46 |
28 |
76.67 |
46.67 |
74 |
61.67 |
No |
14 |
32 |
23.33 |
53.33 |
46 |
38.33 |
|
total |
60 |
60 |
100 |
100 |
120 |
100 |
|
Radio |
Yes |
29 |
33 |
48.33 |
55.00 |
62 |
51.67 |
No |
31 |
27 |
51.67 |
45.00 |
58 |
48.33 |
|
total |
60 |
60 |
100 |
100 |
120 |
100 |
|
News Paper |
Yes |
44 |
42 |
73.33 |
70.00 |
86 |
71.67 |
No |
16 |
18 |
26.67 |
30.00 |
34 |
28.33 |
|
total |
60 |
60 |
100 |
100 |
120 |
100 |
|
Journal |
Yes |
28 |
14 |
46.67 |
23.33 |
42 |
35.00 |
No |
32 |
46 |
53.33 |
76.67 |
78 |
65.00 |
|
total |
60 |
60 |
100 |
100 |
120 |
100 |
|
Magazine |
Yes |
26 |
12 |
43.33 |
20.00 |
38 |
31.67 |
No |
34 |
48 |
56.67 |
80.00 |
82 |
68.33 |
|
total |
60 |
60 |
100 |
100 |
120 |
100 |
|
Outdoor Advertisement |
Yes |
38 |
32 |
63.33 |
53.33 |
70 |
58.33 |
No |
22 |
28 |
36.67 |
46.67 |
50 |
41.67 |
|
total |
60 |
60 |
100 |
100 |
120 |
100 |
Source:
Primary data.
Table 5: Testing the Influence of various
sources of consumer protection awareness media among the rural and urban
consumers
S.No |
Chi-square
test variables |
χ²Cal. value |
χ²Table
Value for 1d.f |
Result |
1 |
Television
and Residential status |
11.41 |
6.635 |
Ho1 rejected. i.e., Alternative Hypothesis accepted |
2 |
Radio and Residential status |
0.538 |
6.636 |
Null hypothesis (Ho2 )
accepted. |
3 |
News Paper andResidential
status |
0.165 |
6.635 |
Null hypothesis(Ho3) accepted |
4 |
Journal and Residential status |
7.17 |
6.635 |
Ho4 rejected. i.e., Alternative hypothesis
accepted |
5 |
Magazine and Residential status |
7.55 |
6.635 |
Ho5 is rejected. i.e.,
Alternative hypothesis accepted |
6 |
Outdoor Advertisements and Residential status |
1.23 |
6.635 |
Null hypothesis is ( Ho6
)accepted |
Source:
Calculated based on the table no 4.
From
the table-5, it is clear that the calculated value of χ² = 11.41 for
degrees of freedom (d.f) = (2-1) (2-1) = 1
and chi-square table value at 0.01
level of significance is
6.635. The calculated value of
chi-square (11.41) is more than that of table value (6.635).Hence Null
Hypothesis (Ho1) is rejected and the research hypothesis (Ha)
is accepted. We may conclude that the television is significantly creating
awareness among the urban and rural consumers of Tirupati
region and also conclude that there is significant difference among urban and
rural consumers with regard to consumer protection awareness by influence of
television.
There
is significant difference in the consumer protection awareness among the urban
and rural consumers with regard to journal and Magazine as source of consumer
awareness and where as there is no significant difference in the consumer
protection awareness among the urban and rural consumers with regard to radio,
news paper and outdoor advertisements.
SUMMARY AND CONCLUSION:
From
the above study it was found that majority of consumers belongs to the age of
less than 30 years and is from rural areas. The analysis further reveals that
majority of the respondents in the Tirupati region
are followed by unmarried. It is also clear from the analysis that the highest
proportion of the respondents fall in the category of ssc.
Majority of respondents fall in the category of monthly income group of Rs.5000
– 10000.In the Tirupati region the highest proportion
of the total respondents is highly aware of consumer law awareness with regard
to adulteration of food stuff, adulteration of drugs, using stones for weights
and using deceitful advertisements and less awareness with regard to without
giving weighted contents, using deceitful packaging, using handmade balances,
short weight of measures and misuse of
weights of measures irrespective of
residential status. The awareness of consumers in urban area is significantly
higher than those in rural area . The
analysis further shows that the proportion of consumers who reported that their
source of consumer awareness protection rights is highly influenced by the News
paper and Television media.
Most
of the respondents are expressed that the mass media like TV, Radio and
Newspaper are the most important sources for creating consumer protection awareness.
Whereas Journals and Magazine are the least sources among the rural respondents
for making consumer protection awareness. Moreover, outdoor advertisements are
also having the some impact on Consumer protection awareness. The collected data are coded and
analyzed with appropriate statistical tools. The findings gave a might into the
extent of consumer lack of awareness of many facts that are of much relevance
for their own welfare. Urban people have more awareness towards consumer
protection than the rural people. Rural
respondents are lacking with their rights and responsibility. They should be
educated and trained towards their own welfare.
REFERENCES:
1 Consumer protection Act 1986 (March
2004) published by FEDCOT .
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11 Consumer
Protection Act-1986.
12. www.cci.gov.in.
Received on 21.12.2013 Modified on 05.01.2014
Accepted on 12.01.2014 © A&V Publication all right reserved
Asian J. Management 5(1): January–March,
2014 page 28-34