Existence of books in human life is older than the invention of paper and printing. Storage of knowledge acquired by observations was preserved on Clay's tablets, strips, leather and copper sheets. From the beginning at the end of the mediaeval era, library was used personal property. It means that individuals had a monopoly on it. The invention and spread of printing technology and the rise of democratic ideologies increased the use of the libraries in modern era. At the end of 19th century books became necessary sources of information in 20th century, not only books but Microfilms, cassettes, videos, computers, etc. were also used for spreading the knowledge.

Since last few years due to the impact of ICT, libraries change drastically. Now customized information packages, electronic books, own e-repository, library management systems, etc. part of modern libraries. The application of ICT is widespread in many discipline.[Wasik (2004), Dollah, W.A.K.W.(2006)] wrote that the dynamic nature of the Internet creates an ever-changing information environment and transforms the way information is delivered and accessed. Since a great number of users connect to the Internet [Penka (2003), Dollah, W.A.K.W.(2006)], their expectation of immediate access to information and knowledge resources steadily increases.

The concept of the traditional library is changing in terms of the forms of documents, services, organization of resources, method of information retrieval from the available resources. Now many Universities of India have started the digitization of their valuable resources. The Universities libraries are acquiring various types of digital resources and providing links to open access sites for their users.

ABOUT THE UNIVERSITIES:

Pt. Ravishankar Shukla University is Chhattisgarh's largest and oldest institution of higher education, founded in 1964, and named after the first chief minister of erstwhile Madhya Pradesh. The campus of University is spread in 207 acres of land. There are Twenty-Nine teaching departments in the University. There are 180 educational institutions affiliated to the University. The library of this university took birth in a small room of Govt. Science College, Raipur in 1965. In 1970, it was shifted to its own building where it is situated today. It was named after Pt. Sundarlal Sharma the legendry freedom fighter and social reformer by Shri Arjun Singh, the Chief Minister of M P in December 1985. (http://www.prsu.ac.in)

Guru Ghasidas Vishwavidyalaya, is a Central University of India, located in Bilaspur C.G. State, established under Central Universities Act 2009, No. 25 of 2009. Formerly called Guru Ghasidas University (GGU), established by an Act of the State Legislative Assembly, was formally inaugurated on June 16, 1983. The university is appropriately named to honor the great Satnami Saint Guru Ghasidas (born in 17th century). The Central Library was established on 26th Oct. 1984 as a part of the University to meet the academic needs and requirements of the students, teachers and research scholars. It is housed in a spacious building, having been seating capacity of more than 500 at a time. (http://www.ggu.ac.in)

Indira Gandhi Krishi vishwavidyalaya is an autonomous nonprofit, research and educational organization working for the up-liftment of farmer’s livelihood of Chhattisgarh. The University was established on 20th January 1987 after bifurcating from Jawaharlal Nehru Krishi Vishwavidylayaya, Jabalpur. The Nehru Library is an important educational centre of the University and working as Central Library of Indira Gandhi Krishi Vishwavidyalaya. Nehru Library established in 1987. The Nehru Library has been well equipped with the latest communication media and information technology. (http://www.igau.edu.in)

Hidayatullah National Law University, Raipur, established by the Government of Chhattisgarh under the Hidayatullah National University of Law, Chhattisgarh, Act. (Act No.10 of 2003). HNLU is a Residential University and is sixth in the series of National Law Schools in India. The Law Library is an integral division of the HNLU. The library of the HNLU is considered as a laboratory of a scientific institute, where the apparatuses for the law students are the classic law books, case law reports and journals that are available in full sets. The students would perform legal research like experiments to augment their studies by using these equipments. (http://www.hnlu.ac.in)

OBJECTIVE:

The study of conducted following objectives:-

1. To identify the changes in the library in digital era.

2. To measure satisfaction level of Users.

3. To identify the Services and facilities preferred by the Users.

METHODOLOGY:

The study is carried out using survey method and accordingly a pre structured questionnaire was designed as the instrument for data collection. Users were selected randomly. A total of 200 pre structured questionnaires were distributed among the users of selected four universities of Chhattisgarh. After few efforts 160 users responded by sending the questionnaire. Data received from the questionnaire systematically analyzed and Conclusion drawn.

SCOPE OF STUDY:

There are total 16 Universities in Chhattisgarh out of which following four University has been identified for present study on the basis of their prominence in diverse nature.

1. Pt RaviShankar shukla University, Raipur

2. Guru GhasidasUniversity, Bilaspur

3. Indira Gandhi Krishi vishwavidyalaya, Raipur

4. Hidaytullah National Law University, Naya Raipur

DATA ANALYSIS:

The data collected from the responded as analyzed as bellow:-

Table- 1 -Changes in Library in Digital era

	Frequency	Percent
Yes	146	91.2
No	14	8.8
Total	160	100

Table no.1 shows that 91.2% of the respondents where of the opinion that in the present digital era library has changed however only 8.8% responded don’t see any change.

Table 2- Students level of satisfaction on library services in tradition and digital era,

Services	Tradition Era		Digital Era		Mean Diff.	‘t’
Services	Mean	S.D.	Mean	S.D.	Mean Diff.	‘t’
Circulation Service	2.33	.87	2.11	.89	.22	2.79**
Catalouging	2.39	.91	1.93	1.01	.46	5.83**
e-resource retrival facility	2.63	1.09	2.06	.96	.58	7.01**
Content page alert service on current journals	2.94	1.15	2.49	1.23	.45	5.51**
Current awareness services of newly acquired books	2.81	1.11	2.53	1.21	.28	3.34**
Reference/information service	2.57	1.02	2.15	.97	.42	4.71**
Online renewal	3.41	1.29	2.66	1.45	.75	6.13**
Book bank facility	2.85	1.32	2.75	1.02	.10	0.32(NS)
Reading hall facility	1.88	.94	1.84	.92	.04	0.59(NS)
Library collection	2.07	.93	1.97	.79	.10	1.67(NS)
IT implement	2.46	.96	2.08	1.01	.38	5.42**
Personnel	2.29	.06	2.21	.87	.08	1.55

** Significant at .01 level; NS - Not Significant

Table 3 -Pt. Ravishankar Shukla University, Raipur services and facilities

Rank Scale Factors		I 83	II 72	III 65	IV 59	V 55	VI 50	VII 45	VIII 41	IX 35	X 28	XI 17	Total	Total Score	Mean Score	Rank
Staff helpfulness	f	22	5	1	4	2	2	2	0	0	1	1	40	2832	70.80	1
Staff helpfulness	fx	1826	360	65	236	110	100	90	0	0	28	17	40	2832	70.80	1
Staff friendliness	f	6	18	1	1	2	6	0	3	1	1	1	40	2531	63.27	2
Staff friendliness	fx	498	1296	65	59	110	300	0	123	35	28	17	40	2531	63.27	2
Staff competence	f	1	0	4	2	2	5	7	2	4	9	4	40	1678	41.95	10
Staff competence	fx	83	0	260	118	110	250	315	82	140	252	68	40	1678	41.95	10
Noise level	f	2	1	8	6	1	1	1	7	7	4	2	40	1940	48.50	7
Noise level	fx	166	72	520	354	55	50	45	287	245	112	34	40	1940	48.50	7
Cleanliness	f	2	3	4	5	10	2	3	3	2	3	3	40	2050	51.25	5
Cleanliness	fx	166	216	260	295	550	100	135	123	70	84	51	40	2050	51.25	5
Security and safety	f	2	5	6	2	3	10	3	2	2	2	3	40	2093	52.32	3
Security and safety	fx	166	360	390	118	165	500	135	82	70	56	51	40	2093	52.32	3
Computers with internet access	f	1	3	6	8	3	6	3	3	3	2	2	40	2079	51.97	4
Computers with internet access	fx	83	216	390	472	165	300	135	123	105	56	34	40	2079	51.97	4
Wireless access to the internet	f	3	1	3	4	6	1	9	8	3	1	1	40	2015	50.37	6
Wireless access to the internet	fx	249	72	195	236	330	50	405	328	105	28	17	40	2015	50.37	6
e-resources access to outside	f	1	2	3	2	5	4	4	6	9	2	2	40	1846	46.15	8
e-resources access to outside	fx	83	144	195	118	275	200	180	246	315	56	34	40	1846	46.15	8
Downloadable e-resources	f	0	2	2	5	3	1	6	4	4	10	3	40	1689	42.22	9
Downloadable e-resources	fx	0	144	130	295	165	50	270	164	140	280	51	40	1689	42.22	9
Inter library loan services	f	0	0	2	1	3	2	2	2	5	5	18	40	1247	31.17	11
Inter library loan services	fx	0	0	130	59	165	100	90	82	175	140	306	40	1247	31.17	11

x = Scale value; f = Number of respondents; fx = Score

Percentage rank from I to XI was calculated by formula and Garrett Scale.

Table 4 -Guru Ghasidas University, Bilaspur Library services and facilities

Rank Scale Factors		I 83	II 72	III 65	IV 59	V 55	VI 50	VII 45	VIII 41	IX 35	X 28	XI 17	Total	Total Score	Mean Score	Rank
Staff helpfulness	f	14	4	2	1	2	3	8	0	3	1	2	40	2426	60.65	1
Staff helpfulness	fx	1162	288	130	59	110	150	360	0	105	28	34	40	2426	60.65	1
Staff friendliness	f	1	10	6	2	1	5	2	6	1	5	1	40	2144	53.60	4
Staff friendliness	fx	83	720	390	118	55	250	90	246	35	140	17	40	2144	53.60	4
Staff competence	f	1	0	8	5	4	2	6	5	7	0	2	40	1972	49.30	8
Staff competence	fx	83	0	520	295	220	100	270	205	245	0	34	40	1972	49.30	8
Noise level	f	2	3	1	11	3	9	1	3	0	4	3	40	2042	51.05	6
Noise level	fx	166	216	65	649	165	450	45	123	0	112	51	40	2042	51.05	6
Cleanliness	f	6	2	4	5	7	1	5	2	2	3	3	40	2144	53.61	5
Cleanliness	fx	498	144	260	295	385	50	225	82	70	84	51	40	2144	53.61	5
Security and safety	f	8	5	5	3	6	5	0	2	3	0	3	40	2344	58.60	2
Security and safety	fx	664	360	325	177	330	250	0	82	105	0	51	40	2344	58.60	2
Computers with internet access	f	5	8	4	3	3	5	5	3	2	0	2	40	2295	57.37	3
Computers with internet access	fx	415	576	260	177	165	250	225	123	70	0	34	40	2295	57.37	3
Wireless access to the internet	f	1	8	2	4	4	2	4	6	4	3	2	40	2029	50.72	7
Wireless access to the internet	fx	83	576	130	236	220	100	180	246	140	84	34	40	2029	50.72	7
e-resources access to outside	f	1	0	5	1	2	2	1	5	8	10	5	40	1572	39.30	10
e-resources access to outside	fx	83	0	325	59	110	100	45	205	280	280	85	40	1572	39.30	10
Downloadable e-resources	f	0	0	2	3	5	4	4	8	5	6	3	40	1684	42.10	9
Downloadable e-resources	fx	0	0	130	177	275	200	180	328	175	168	51	40	1684	42.10	9
Inter library loan services	f	1	0	1	2	3	2	4	0	5	8	14	40	1348	33.70	11
Inter library loan services	fx	83	0	65	118	165	100	180	0	175	224	238	40	1348	33.70	11

x = Scale value; f = Number of respondents; fx = Score

Percentage rank from I to XI was calculated by formula and Garrett Scale.

Table 5- Indira Gandhi Krishi Vishwavidyalaya, Raipur Library services and facilities

Rank Scale Factors		I 83	II 72	III 65	IV 59	V 55	VI 50	VII 45	VIII 41	IX 35	X 28	XI 17	Total	Total Score	Mean Score	Rank
Staff helpfulness	f	10	4	2	7	0	4	2	5	5	0	1	40	2348	58.70	1
Staff helpfulness	fx	830	288	130	413	0	200	90	205	175	0	17	40	2348	58.70	1
Staff friendliness	f	4	3	8	4	5	1	5	2	2	5	1	40	2163	54.07	3
Staff friendliness	fx	332	216	520	236	275	50	225	82	70	140	17	40	2163	54.07	3
Staff competence	f	0	2	4	7	7	2	2	5	4	3	4	40	1889	47.22	8
Staff competence	fx	0	144	260	413	385	100	90	205	140	84	68	40	1889	47.22	8
Noise level	f	2	6	1	6	1	5	3	1	5	2	8	40	1865	46.62	9
Noise level	fx	166	432	65	354	55	250	135	41	175	56	136	40	1865	46.62	9
Cleanliness	f	6	3	4	1	7	4	4	2	0	7	2	40	2110	52.75	5
Cleanliness	fx	498	216	260	59	385	200	180	82	0	196	34	40	2110	52.75	5
Security and safety	f	6	4	3	3	5	4	5	5	0	3	2	40	2181	54.52	2
Security and safety	fx	498	288	195	177	275	200	225	205	0	84	34	40	2181	54.52	2
Computers with internet access	f	3	6	3	1	3	6	5	5	3	3	2	40	2053	51.32	6
Computers with internet access	fx	249	432	195	59	165	300	225	205	105	84	34	40	2053	51.32	6
Wireless access to the internet	f	4	4	5	4	1	5	5	5	5	1	1	40	2136	53.40	4
Wireless access to the internet	fx	332	288	325	236	55	250	225	205	175	28	17	40	2136	53.40	4
e-resources access to outside	f	1	3	5	3	4	5	5	4	4	4	2	40	1946	48.65	7
e-resources access to outside	fx	83	216	325	177	220	250	225	164	140	112	34	40	1946	48.65	7
Downloadable e-resources	f	3	2	3	3	5	3	1	1	7	8	4	40	1813	45.32	10
Downloadable e-resources	fx	249	144	195	177	275	150	45	41	245	224	68	40	1813	45.32	10
Inter library loan services	f	1	3	2	1	2	1	3	5	5	4	13	40	1496	37.40	11
Inter library loan services	fx	83	216	130	59	110	50	135	205	175	112	221	40	1496	37.40	11

x = Scale value; f = Number of respondents; fx = Score

Percentage rank from I to XI was calculated by formula and Garrett Scale.

Table 6 -Hidaytullah National Law University, Raipur Library services and facilities

Rank Scale Factors		I 83	II 72	III 65	IV 59	V 55	VI 50	VII 45	VIII 41	IX 35	X 28	XI 17	Total	Total Score	Mean Score	Rank
Staff helpfulness	f	20	5	0	2	7	2	4	0	0	0	0	40	2803	70.07	1
Staff helpfulness	fx	1660	360	0	118	385	100	180	0	0	0	0	40	2803	70.07	1
Staff friendliness	f	4	23	2	9	1	1	0	0	0	0	0	40	2754	68.85	2
Staff friendliness	fx	332	1656	130	531	55	50	0	0	0	0	0	40	2754	68.85	2
Staff competence	f	2	2	30	3	1	1	0	0	0	0	1	40	2559	63.97	3
Staff competence	fx	166	144	1950	177	55	50	0	0	0	0	17	40	2559	63.97	3
Noise level	f	1	7	3	12	1	1	3	4	0	4	4	40	2074	51.85	5
Noise level	fx	83	504	195	708	55	50	135	164	0	112	68	40	2074	51.85	5
Cleanliness	f	0	0	3	1	16	6	1	3	7	3	0	40	1931	48.27	6
Cleanliness	fx	0	0	195	59	880	300	45	123	245	84	0	40	1931	48.27	6
Security and safety	f	10	1	0	4	2	12	3	3	3	1	1	40	2256	56.40	4
Security and safety	fx	830	72	0	236	110	600	135	123	105	28	17	40	2256	56.40	4
Computers with internet access	f	1	1	0	2	6	2	17	6	3	2	0	40	1875	46.87	7
Computers with internet access	fx	83	72	0	118	330	100	765	246	105	56	0	40	1875	46.87	7
Wireless access to the internet	f	1	0	0	3	2	6	3	15	6	0	4	40	1698	42.45	8
Wireless access to the internet	fx	83	0	0	177	110	300	135	615	210	0	68	40	1698	42.45	8
e-resources access to outside	f	1	0	0	3	4	3	5	5	12	5	2	40	1654	41.35	9
e-resources access to outside	fx	83	0	0	177	220	150	225	205	420	140	34	40	1654	41.35	9
Downloadable e-resources	f	0	0	1	1	0	5	2	2	5	20	4	40	1349	33.72	10
Downloadable e-resources	fx	0	0	65	59	0	250	90	82	175	560	68	40	1349	33.72	10
Inter library loan services	f	0	1	1	0	0	1	2	2	4	5	24	40	1047	26.17	11
Inter library loan services	fx	0	72	65	0	0	50	90	82	140	140	408	40	1047	26.17	11

x = Scale value; f = Number of respondents; fx = Score

Percentage rank from I to XI was calculated by formula and Garrett Scale.

Table 7 -Chhattisgarh Library services and facilities University of Chhattisgarh

Rank Scale Factors		I 83	II 72	III 65	IV 59	V 55	VI 50	VII 45	VIII 41	IX 35	X 28	XI 17	Total	Total Score	M	R
Staff helpfulness	F	66	18	5	14	11	11	16	5	8	2	4	160	10409	65.06	1
Staff helpfulness	Fx	5478	1296	325	826	605	550	720	205	280	56	68	160	10409	65.06	1
Staff friendliness	F	15	54	17	16	9	13	7	11	4	11	3	160	9592	59.95	2
Staff friendliness	Fx	1245	3888	1105	944	495	650	315	451	140	308	51	160	9592	59.95	2
Staff competence	F	4	4	46	17	14	10	15	12	15	12	11	160	8098	50.61	5
Staff competence	Fx	332	288	2990	1003	770	500	675	492	525	336	187	160	8098	50.61	5
Noise level	F	7	17	13	35	6	16	8	15	12	14	17	160	7921	49.51	7
Noise level	Fx	581	1224	845	2065	330	800	360	615	420	392	289	160	7921	49.51	7
Cleanliness	F	14	8	15	12	40	13	13	10	11	16	8	160	8235	51.47	6
Cleanliness	Fx	1162	576	975	708	2200	650	585	410	385	448	136	160	8235	51.47	6
Security and safety	F	26	15	14	12	16	31	11	12	8	6	9	160	8874	55.46	3
Security and safety	Fx	2158	1080	910	708	880	1550	495	492	280	168	153	160	8874	55.46	3
Computers with internet access	F	10	18	13	14	15	19	30	17	11	7	6	160	8302	51.89	4
Computers with internet access	Fx	830	1296	845	826	825	950	1350	697	385	196	102	160	8302	51.89	4
Wireless access to the internet	F	9	13	10	15	13	14	21	34	18	5	8	160	7878	49.24	8
Wireless access to the internet	Fx	747	936	650	885	715	700	945	1394	630	140	136	160	7878	49.24	8
e-resources access to outside	F	4	5	13	9	15	14	15	20	33	21	11	160	7018	43.86	9
e-resources access to outside	Fx	332	360	845	531	825	700	675	820	1155	588	187	160	7018	43.86	9
Downloadable e-resources	F	3	4	8	12	13	13	13	15	21	44	14	160	6535	40.84	10
Downloadable e-resources	Fx	249	288	520	708	715	650	585	615	735	1232	238	160	6535	40.84	10
Inter library loan services	F	2	4	6	4	8	6	11	9	19	22	69	160	5138	32.11	11
Inter library loan services	Fx	166	288	390	236	440	300	495	369	665	616	1173	160	5138	32.11	11

x = Scale value; f = Number of respondents; fx = Score

Percentage rank from I to XI was calculated by formula and Garrett Scale.

M= Mean Score; R= Rank

Table no. 7 shows that the choice of over all students of Chhattisgarh in the present era reveals staff helpfulness and staff friendliness are most preferred services and 1^st and 2^nd rank given in the priority order of maximum respondents. Staff Competence is ranked 5th by maximum respondents. Noise level of library is ranked 7th position. Cleanliness as 6th ranked by most of respondents. Security and safety is ranked 3rd position. Computer with Internet access is 4th rank by most of the respondents. Wireless access to the Internet is rated at 8^th.Resources to outside access is ranked 9^th position by respondents. Downloadable resources are preferred by 10^th rank by most of the respondents. Inter library loan service expected at the last order by the majority of the respondents

CONCLUSION:

In present era digitization has brought significant change in all work of life. Libraries are not exception to this. The management of libraries has also witnessed positive changed in all its spheres. The findings of the present study are evident of this. Various services of the University libraries of Chhattisgarh such as Circulation, Catalouging, e-resources retrieval, reference service, automation etc. has seen improvement. Satisfaction level of users has also increased significantly.

As it is said that 'adoption of new technology is not a matter of choice, it is a matter of survival,' the University libraries of Chhattisgarh in its management aspects are embarrassing digital technology for its firm existence. Presently the change looks to be positive but the real story will be told by the time to come. It will surely provide a new domain for further study.

FINDINGS:

The following findings were drawn from this study:

1. 91.2% respondents are of the opinion that in there is a positive change in libraries in digital era.

2. Circulation Service, Cataloguing, e-resource retrieval facility, Content page alert service on current journals, Current awareness services of newly acquired books, Reference/information service, Online renewal, IT implement etc. by the University library of Chhattisgarh are found to be more satisfactory in digital era compare to traditional one.

3. Staff helpfulness has been top ranked by the students of University of Chhattisgarh when it comes to satisfaction level.

4. Inter library loan service as the least popular service reported by the students of University of Chhattisgarh.

5. Students are of the opinion that security and safety provided by Pt. Ravishankar Shukla University, Raipur and Guru Ghasidas University, Bilaspur are also found to be good enough.

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