A Study on Public Sector Banks and Private Sector Banks: Customer Usage of Green Banking Initiatives – A Special Reference TO Internet Banking

 

M. Narayanan1, S. Chandrasekaran2

1Research Scholar, Post Graduate and Research Department of Commerce,

Vivekananda College, Tiruvedakam West, Madurai, Tamilnadu – 625234.

2Assistant Professor, Post Graduate and Research Department of Commerce,

Vivekananda College, Tiruvedakam West, Madurai, Tamilnadu – 625234.

*Corresponding Author E-mail: smnarayanan431@gmail.com

 

ABSTRACT:

This Paper Provides an outline of in experienced banking initiatives as an emerging trend for banking enterprise in India. The banking quarter systematic upgrade and blessings for banking system. The Indian banking region provide services in clients. The economic improvement and aggressive economic help with public area banks and private area banks in southern districts of Tamilnadu. The customer’s cognizance and utilization of green banking initiatives to evaluate the practices and progress of the banking sports in sustainable development of banking quarter. The fundamental goals of the have a look at the purchaser usage of green banking projects and consciousness of the services. The have a look at conceptual evaluation that green banking initiatives across the sustainable improvement of the banking quarter. The inexperienced banking offerings and tasks cognizance and conceptual sustainable increase environmental activities. The examine subsequently concludes the banking zone greater than awareness programme and projects associated activities. It diversification of sports in green banking projects have lot extra efforts from banking area in each public sector and private area banks in the examine vicinity.

 

KEYWORDS: Green banking products and services, banking initiatives, mode of digital payment of initiatives, customer perception and opinion of green banking initiatives etc.

 

 


1. INTRODUCTION:

Green banking is gaining fast global attractiveness as a well-known to expect environmentally sustainable and socially suited business practices. This banking is green in preventing the degradation of surroundings so that the planet can be greater liveable. It helps in the usage of all the bank's assets with obligation and care. It also accommodates selections that take sustainability under consideration that allows you to keeping off waste and giving emphasis on priority (Rahman and Perves, 2016).

 

The banking zone additionally performs a vital function in helping a country’s model to climate change and improving its economic resilience to climate risks. Banks can help reduce risks related to weather trade and sustainability, mitigate the impact of these risks, adapt to weather change and guide healing by means of reallocating financing to weather-touchy sectors.

 

Climate alternate is affecting the financial machine because of its far-accomplishing effect throughout all sectors and geographies, and the excessive diploma of fact that risks will emerge and have irreversible consequences if no actions are taken these days. However, weather-associated risks aren't yet fully assessed and factored into cutting-edge valuation of property (NGFS 2019). The position of banks in financing the transition to a green financial system is to unencumber non-public investments, to bridge supply and demand while thinking about the complete spectrum of dangers and to evaluate tasks from each an monetary and environmental attitude (EBF 2017).

 

2. REVIEW OF LITERATURE:

Belinda Maria Mendis and Neha U Baber (2020), in their research article entitled on “Customers perspective toward green banking tasks in india” in articles says that the green banking tasks of various banks in India and to analyse the purchaser’s perspective towards green banking initiative in India. He has handled Banks are the only enterprise that's considered as non-polluting enterprise, but because of environmental and climatic alternate banks want to alternate and adapt to environmentally pleasant practices. In addition to, all vital steps to educate the clients about the green products and services; it's miles the responsibility of each financial institution to do it.  It is the obligation of bank to defend the surroundings, as they're the economic intermediaries and channel for the future economic growth Banks can make their constructing inexperienced building and make it obviously clear even to trespassers approximately the concept of inexperienced banking. Finally, this look at discovered that restricted however not exhaustive, there is scope for future research about inexperienced banking. The researchers can discover and make further study about inexperienced constructing, green statistics center and other centers of inexperienced banking.

 

Herath.A.K and Hearth S. P (2019), in their research article entitled on “Impact of inexperienced banking initiatives on Customer pleasure: A Conceptual Model of Customer Satisfaction on inexperienced banking” indicated that effect can be created via consumer satisfaction on functions of green banking tasks, on usual purchaser satisfaction on inexperienced banking.  Purpose of this take a look at is to endorse a conceptual version which perfectly depicts capabilities of green banking initiatives and their dating with general consumer pride on inexperienced banking. Security and Trust Features, Convenience and Ease of use Features, Value Creation Features and Environmental and Social challenge functions of green banking tasks were included into the version as independent variables. Overall patron pride on green banking is meant to be inspired by means of those variables. He also similarly Security and consider, ease of use and cost creation capabilities had been sponsored by generally established studies fashions inside the regions of era adoption, carrier great and e-carrier pleasant. Finally, it changed into suggested the impact created via every set of feature, on typical consumer delight regarding inexperienced banking. Strong information of those relationships in the context of client satisfaction on green banking will apparently be essential. Bankers and policy makers will be able to recognize the level of patron pride regarding specific aspects of green projects. Most importantly, they will be able to recognize the level of effect generated through every category on overall green customer delight. Hence they can determine important actions to be executed concerning their green initiatives, so one can uplift patron pleasure on overall green banking.

 

Swarnadeep Malty (2019), of their studies article entitled on “Green banking:  A new strategic initiative for boom and sustainable improvement” in his paper on world initiatives are taken stumble upon the terrible effects of improvement like warming and global climate change.  He has dealt with common thread running throughout these initiatives is that they're that specialize in reducing the call for fossil fuels through enforcing the 3R’s viz. Reduce, Recycle and Recycle.  He similarly pointed out the predominant implementer of generation, banks themselves will adopt inexperienced improvement within the cash global. Finally, the study mentioned that presently that Asian and USA. Ought to take a few main steps to stick to environment sensitive parameters, except for incoming coins waft. If Indian banks want to enter international markets, ifs important that they acknowledgeable their environmental and social responsibilities, India’s growth tale and commitments to chop its carbon depth by means of 20-25 p.c. From 2005 stages by the yr 2020 provides exquisite possibilities for Indian financial institution – from locating property, involves providing innovative merchandise and offerings within the vicinity of inexperienced banking.

 

3. OBJECTIVES OF THE STUDY:

·       To have a look at the green banking device and tasks in public sector and personal sector banks

·       To recognize the client usage in green banking initiatives in Indian banking sector

·       To take a look at the inexperienced banking projects with internet banking services

 

4. RESEARCH METHODOLOGY:

The research turned into undertaken on the basis of records gathered from each primary and secondary assets. The number one records were amassed from 200 clients in both public and personal quarter banks, the help of interview time table.  A comfort sampling was followed for selecting the respondents. The accumulated information has been processed with the help of suitable statistical tools. The statistical tools are used on the premise of the targets of the have a look at and also the nature of data blanketed in the analysis. The secondary data have been accrued from financial institution professional website, journals and online journals.

 

5. DATA ANALYSIS AND INTERPRETATION:

5.1 Gender of the Respondents:

In the study the data are accumulated from each the male and female respondents. So, gender issue has been considered crucial for the prevailing look at and the consolidated records is offered in Table 1.

 

Table 1 Gender of the Respondents

S. No

Gender

No. of Respondents

Percentage

1

Male

86

43

2

Female

114

57

3

Transgender

0

0

 

Total

200

100%

Sources: Primary Data

 

The above desk suggests that, approximately the gender of the respondents a number of the one hundred respondents, 86 respondents are male (43 %), 114 respondents are woman (57%) and nil respondents of transgender (0 %).

 

In different phrases, forty three % of the respondents are in the gender of male, 57 % of the respondents are inside the gender of woman.

 

It is inferred that the majority of the respondents 114 (57 %) are woman.

 

Chart 1

 

Sources: Primary Data

 

5.2 Marital Status of the Respondents:

For the purpose of this observe, the private and Public sector bank customers are taken into consideration as the respondents. Since the notion of the respondents diverse from the marital reputation to some other, the respondents have been labeled into three organizations as provided in Table 2

 

Table 2 Marital Status of the Respondents

S. No

Marital Status

No. of Respondents

%

1

Married

90

45

2

Unmarried

106

53

3

Widowed

4

2

 

Total

200

100%

Source: Primary Data

The above desk shows the Marital Status of the respondents. The Marital Status of the respondent is split into three corporations. They are Married, Unmarried and widowed.

 

Among the two hundred respondents, ninety respondents are the married (45%), 106 respondents are unmarried (46%) and four respondents are widowed (2 %).

 

It is inferred that greater variety of the respondents 106 (53 %) are unmarried.

 

Chart 2

 

Sources: Primary Data

 

5.3 Age Group of the Respondents:

For the reason of this examine, the private and non-private sector bank customers are considered because the goal respondents. Since the perception and pride of respondents varies from one age group to every other, the respondents had been categorized into 5 companies as supplied in Table 3

 

Table 3: Age of the Respondents

S. No

Age Group of Respondents

No. of Respondents

Percentage

1

18 – 25

56

28

2

26 – 35

58

29

3

36 – 45

50

25

4

46 – 55

20

10

5

Above 55

16

8

 

Total

200

100%

Sources: Primary Data

 

The above desk indicates the age of the respondents. The age of respondents is split into 5 corporations. They are age of 18 – 25, 26 – 35, 36 – 45, forty six – 55, and above 55.

 

Among the two hundred respondents, fifty six respondents are inside the age group of 18 – 25, 58 respondents are from the age group of 26 – 35, 50 respondents are from the age organization of 36 – forty five, 20 respondents are from the age institution of 46 – fifty five, and 16 respondents are from the age group of above 55.

 

In different phrases, 28 % of the respondents are inside the age institution of 18 – 25, 29% percentage of the respondents are in the age institution of 26 – 35, 25% percent of the respondents are within the age institution of 36 - forty five, 10 % of the respondents are in the age institution of 46 – fifty five, and 8 % percent of respondents are inside the age organization of above 55.

 

It is inferred that extra quantity of the respondents 58 (29%) from the age organization of 26 – 35.

 

Chart 3

 

Sources: Primary Data

 

5.4 Educational Status of the Respondents:

Educational is a treasured asset for every character. Education makes people think wiser and decide topics with clear – headedness. The following desk affords the educational status of the respondents.

 

Table 4 Educational Status of the Respondents

S. No

Educational Status

No. of Respondents

Percentage

1

Primary education

24

12

2

Higher education

26

13

3

Under graduate

102

51

4

Post graduate

48

24

 

Total

200

100%

Sources: Primary Data

 

The above desk suggests the academic popularity of the respondents. The instructional popularity of the respondents is divided into 4 corporations. They are number one schooling, higher education, below graduate, and post graduate.

 

Among 2 hundred respondents, 24 respondents have finished number one education, 26 of respondents are have completed higher training, 102 respondents are have finished beneath graduate, and 48respondents have finished publish graduate.

 

It describe that, 12% of the respondents have finished at primary education, 13 % of the respondents have completed better schooling, 51 % of the respondents have finished below graduate, and 24 % of the respondents have completed post graduate.

It is inferred that the majority of the respondents 102 (51%) are having the academic repute of below graduate.

 

Chart 4

 

Sources: Primary Data

 

5.5 Occupational Status of the Respondents

The occupation of the respondents is considered and analysed within the desk 5 given beneath.

 

Table 5: Occupational Status of The Respondents

S. No

Occupational Status

No. of Respondents

%

1

Government employee

22

11

2

Private employee

62

31

3

Business man

42

21

4

Student

24

12

5

Others

50

24

 

Total

200

100%

Sources: Primary Data

 

The above table shows the occupational status of the respondents. The occupational status of the respondents is divided into five organizations. They are:  government employee, private employee, commercial enterprise guy, student, and others.

 

Among the 200 respondents, 22 respondents are occupied into authorities’ employee, sixty two respondents are occupied into personal employee, 42 respondents are occupied into commercial enterprise guy, 24 respondents are occupied into college students, and 50 respondents are occupied into others.

 

It is apparent that, 11 % of the respondents are authority’s worker, 31 % of the respondents are personal employee, 21 % of the respondents are business man, 12 % of the respondents are college students, and 25 % of the respondents are engaged in other sports.

 

It is inferred that the general public of the respondents 62 (31%) are having the personal employees.

 

Table: 5.6 Mode of Digital Payment for Green Banking Initiative Activity

S. No

Mode of Digital Payment

Total Value

Weighted Average Score

Rank

1.

E-Cash

174

2.175

V

2.

E-Banking/Internet Banking

444

5.55

I

3.

Debit Card

349

4.363

II

4.

Credit Card

239

2.988

III

5.

Smart Card

164

2.05

VI

6.

E-Wallet

154

1.925

VII

7.

Paytm

192

2.4

IV

8.

Others

57138

1.725

VIII

Sources: Primary Data

 

Table 5.6 suggests that the mode of virtual charge used by the customers for digital charge activity.  Majority of the respondents used e-banking/internet banking for virtual charge pastime, the researcher offers first rank with the imply rating 5.55, 2nd  rank is given to debit card used by the respondents with the suggest score 4.363, 3rd rank is given to credit score card utilized by the respondents with the imply rating 2.988, fourth rank is given to paytm utilized by the respondents with the mean score 2.4th and 5th rank is given to e-cash utilized by the respondents with the mean score 2.A hundred seventy five, 6th rank is given to clever card utilized by the respondents with the mean rating 2.05, 7th rank is given to e-pockets utilized by the respondents with the imply rating 1.925 and 8th rank is given to other mode of price used by the respondents with the mean score 1.725.

 

Majority of the respondents are the use of e-banking/net banking mode of digital price for inexperienced banking initiative interest.

 

Chart 6

Mode of Digital Payment for Green Banking Initiative Activity

 

6. FINDINGS:

The Majority of respondents for female with fifty seven% using green banking projects, the marital reputation of the respondents for single at 53% used for green banking initiatives, the age of the respondents for 26 to 35 at 29%, the majority of the respondents fifty one (51%) are having the instructional popularity of below graduate, the general public of the respondents 31 (31%) are having the private employees and subsequently that  the respondents are the usage of e-banking/internet banking mode of digital charge for green banking initiative pastime.

 

7. SUGGESTIONS:

Awareness ought to be created closer to digital price system invariability of the gender, age, marital popularity, schooling level and the location of house. Small length households are determined to use virtual charge system in huge numbers.  Large families additionally attempt to use the virtual price device in all their financial transaction. The use of mobile way virtual charge seems to be much less which wishes to be encouraged. Nowadays the banker’s apps are very well-known among younger people.  It is very beneficial for online buying.  The consumer has inability to adopt mobile apps to get admission to digital charge.  Failure to recognize exactly in which and sensitive account statistics is saved and transmitted can save you organizations from sincerely defining and enforcing facts protection answers. Sometimes the bank internet site server does not take delivery of final submission for cash transaction on the registration time and the registration manner took long term to complete the submission.  This is frustrating the patron.  At the time, they do not recognize whether or not the process is finished or not.  This is the massive issue in the registration.

 

8. CONCLUSION:

The green Banking projects part of the digital payment offers the greater freedom to individuals in paying their taxes, license costs, fines and purchases at any places and at any time of 12 months. Success of green banking initiative device also depends at the consumer options, ease of use, price, authorization, safety, accessibility and reliability etc.  Based on our assessment of those findings, it's far clean that the net is gambling an increasing number of vital position within the subject of inexperienced banking offerings.  By this look at we came to recognize numerous strengths of inexperienced banking tasks system consisting of pleasant, customer service, greater reach, time saving, patron loyalty and smooth get admission to to statistics, 24 hours availability, reduce paper paintings, no need to carry any coins and so forth

 

9. REFERENCES:

1.      www.universepg.com, ISSN: 2663-7820 (Online) & 2663-7812 (Print) https://doi.org/10.34104/cjbis.020.01050119

2.      Belinda Maria Mendis and Neha U Baber (2020), Custoemr perspective towards green banking initiatives in india, International Journal of Research Culture society (www.IJRCS.ORG)IISN No- 2456-6683, Volume – 4, Issue – 1, January 2020, Page No- 13-144.

3.      Herath A.K and Herath S.P(2019), Impact of green banking initiatives on customer satisfaction: A Conceptual model of customer satisfaction on green banking, IOSR Journal of Business and management (IOSR - JBM), e-ISSN:2278-487x, p-ISSN:2319-7668, Volume – 21, Issue – 1, Ser. III January 2019, Page No- 24-35.

4.      Swanadeep malty (2019), Green banking: A new strategic initiative for growth and sustainable development, international journal of scientific development and research (IJSDR), ISSN: 2455-2631, Volume – 4, Issue – 6, JUNE 2019, Page No- 160-166.

5.      Bansi Patel and Urvi Amin (2012) ; “ Plastic money: roadway towards cashless society”.

6.      Anand Chand, David Leeming, Edo Stork, Alan Agassi, Randall Biliki (2012); The impact of ICT on rural development in solomom islands: The PFnet case, ISBN 982-01-0629, ICT capacity building at Usp project, the university of the south pacific. 

7.      Aastha Gupta, Munish Gupta (2013); Electronic mode of payment – A Study of Indian banking system, international journal of enterprise computing and business systems, ISSN 2230-8849, vol. 2, issue 2. 

8.      Norizan Abdul Razak, Jalaluddin Abdul, and Murad saeed (2013); A development of smart village implementation plan for agriculture: a pioneer project in Malaysia; proceedings of the 4th international conference on computing and informatics, ICOCI 2013 August, 2013 Sarawak, Malaysia.  University Utara Malaysia; pp 24. 

9.      A. Surendar Kumar, D. Venkatarama Raju (2015); A sstudy on banking services of new generation banking: international journal of science and research , ISSN 2319-7064, vol. 4, issue 10, pp 459-462. 

10.   Preeti Singh (2013); An exploratory study on internet banking usage in semi – urban areas in india, international journal of scientific and research publications, vol. 3, issue no. 8, ISSN 2250-3153, pp 1-5.

11.   https://www.researchgate.net/publication/317611715_A_Study_on_Customers_Awareness_on_Green_Banking_Initiatives_in_Selected_Private_Sector_Banks_with_Reference_to_Kunnamkulam_Municipality

12.   https://www.researchgate.net/publication/305547284_GREEN_BANKING_INITIATIVES_BY_INDIAN_PUBLIC_AND_PRIVATE_SECTOR_BANKS

13.   https://www.academia.edu/37869023/A_Study_on_Customers_Awareness_on_Green_Banking_Initiatives_in_Selected_Public_and_Private_Sector_Banks_with_Special_Reference_To_Cuddalore_District

14.   https://www.iosrjournals.org/iosr-jef/papers/icsc/volume-2/14.pdf

15.   https://link.springer.com/content/pdf/10.1007/s10668-021-01426-9.pdf

16.   https://shjtdxxb-e.cn/wp-content/uploads/2020/09/JSJ.U-2504.72-F.pdf

 

 

 

 

Received on 16.08.2022         Modified on 24.09.2022

Accepted on 12.10.2022      ©AandV Publications All right reserved

Asian Journal of Management. 2023;14(1):65-70.

DOI: 10.52711/2321-5763.2023.00011