Asian Journal of Management

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2321-5763 (Online)
0976-495X (Print)


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Measurement of service quality in banking industry

Author(s): Surabhi Singh, Renu Arora

DOI: 10.5958/2321-5763.2016.00014.7

Views: 152 (pdf),       9484 (html)

Access: Open Access

Cite: Surabhi Singh, Renu Arora. Measurement of service quality in banking industry. Asian J. Management. 2016; 7(2): 97-104. doi: 10.5958/2321-5763.2016.00014.7


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I T Enabled Banking Services: Extent of Use by Customers and Their Problems

Author(s): Surabhi Singh, Renu Arora

DOI: 10.5958/2321-5763.2015.00029.3

Views: 6 (pdf),       3103 (html)

Access: Open Access

Cite: Surabhi Singh, Renu Arora. I T Enabled Banking Services: Extent of Use by Customers and Their Problems. Asian J. Management; 6(3): July-Sept., 2015 page 200-208. doi: 10.5958/2321-5763.2015.00029.3


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Asian Journal of Management (AJM) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice...... Read more >>>

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DOI: 10.5958/2321-5763 


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Asian Journal of Management (AJM) (ISSN: print- 0976-495X; online- 2321-5763) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice and identify both a compelling practical management issue and a strong theoretical framework for addressing it. AJM publishes Original Research Articles, Short Communications, Review Articles in all areas of managerial sciences. Topics covered are: Strategic Management; Services Management; Health Service Management; Education Management; Operations Management; Organizational Analysis; Financial Management; Organizational Planning; Policy Making and Decision Making; Ethics in Business; Motivation; Globalization; Training and Development; Recruitment and Selection; Industrial Relations; Virtual Technology; Change Management; Business Accounting Initiatives; Partnership Development; Organizational Behavior; Flexibility; Marketing Management; Operational Management; Financial Management; Pharmaceutical Management.    
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