ISSN

2321-5763 (Online)
0976-495X (Print)


Author(s): Pankaj Kadyan, Dhirender Singh, Ranjan Kumar, SmitaMehendale

Email(s): pankaj.kadyan2019@sims.edu , dhirender.singh2019@sims.edu , Ranjan.kumar2019@sims.edu , smita.m@sims.edu , smita12win@gmail.com.

DOI: 10.5958/2321-5763.2018.00124.5   

Address: Pankaj Kadyan1, Dhirender Singh1, Ranjan Kumar1, SmitaMehendale2
1MBA student, Symbiosis Institute of Management Studies, Symbiosis International University, Pune, Maharashtra, India,
2Assistant Professor, Symbiosis Institute of Management Studies, Symbiosis International University, Pune Maharashtra, India.
*Corresponding Author

Published In:   Volume - 9,      Issue - 1,     Year - 2018


ABSTRACT:
In a continuously changing world, expectations of customers from an organisation changes rapidly and that is why research on this topic is still relevant. A systematic literature review method has been utilized in this review paper to throw some light on relationship between service quality and customer satisfaction, identify methodology used and research themes on customer satisfaction through service quality. Number of articles that were incorporated into our literature review aggregated to a mark of 40, which covered noteworthy research themes, that is, Functional Quality, Technical Quality, Expectations and Corporate Image. On the basis of the Methodological and Thematic review, limitations and direction for further research has been provided.


Cite this article:
Pankaj Kadyan, Dhirender Singh, Ranjan Kumar, SmitaMehendale. Customer Satisfaction Through Service Quality: A Methodological And Thematic Review. Asian Journal of Management. 2018; 9(1):791-796. doi: 10.5958/2321-5763.2018.00124.5

Cite(Electronic):
Pankaj Kadyan, Dhirender Singh, Ranjan Kumar, SmitaMehendale. Customer Satisfaction Through Service Quality: A Methodological And Thematic Review. Asian Journal of Management. 2018; 9(1):791-796. doi: 10.5958/2321-5763.2018.00124.5   Available on: https://ajmjournal.com/AbstractView.aspx?PID=2018-9-1-124


Recomonded Articles:

Author(s): Prakash Pahari, Deepa Guleria, Ranbir Singh

DOI: 10.5958/2321-5763.2017.00168.8         Access: Open Access Read More

Author(s): Joyjit Sanyal, Sweta Roy, Lovely Kumari Gupta

DOI: 10.5958/2321-5763.2018.00017.3         Access: Open Access Read More

Author(s): Supriya Mahajan, Er. Sulakshay Kumar

DOI: 10.5958/2321-5763.2018.00164.6         Access: Open Access Read More

Author(s): Shruthi. M. P, T. Manjunatha

DOI: 10.5958/2321-5763.2018.00167.1         Access: Open Access Read More

Author(s): Surabhi Singh, Renu Arora

DOI: 10.5958/2321-5763.2016.00014.7         Access: Open Access Read More

Author(s): GoutamTanty, P K Patjoshi

DOI: 10.5958/2321-5763.2016.00029.9         Access: Open Access Read More

Author(s): Gilbert P. Valdez Jr.

DOI: 10.52711/2321-5763.2021.00014         Access: Open Access Read More

Author(s): Priyanka Mehta

DOI: 10.5958/2321-5763.2017.00191.3         Access: Open Access Read More

Author(s): Rakesh M, Janet Jyothi D Souza

DOI: 10.5958/2321-5763.2018.00169.5         Access: Open Access Read More

Asian Journal of Management (AJM) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice...... Read more >>>

RNI: Not Available                     
DOI: 10.5958/2321-5763 



Recent Articles




Tags