ISSN

2321-5763 (Online)
0976-495X (Print)


Author(s): Niyati Chaudhary, Sakshi Anand

Email(s): Email ID Not Available

DOI: 10.52711/2321-5763.2022.00011   

Address: Niyati Chaudhary1*, Sakshi Anand2
1Assistant Professor, Delhi Institute of Advanced Studies, Delhi
2Assistant Professor, Delhi Institute of Advanced Studies, Delhi
*Corresponding Author

Published In:   Volume - 13,      Issue - 1,     Year - 2022


ABSTRACT:
Digital payment methods are popular now days with the rapid development of computer technology for the banking transactions. This can be used to attract more customers to perform banking transactions digitally. However, the main problem of digital payment methods faced by the providers is that a large number of the banks’ customers are not willing to use the digital payment methods offered. We found that adoption of digital payment methods has increased immediately after demonetization and rapid growth has seen in the COVID-19 period. The purpose of this study is identifying the common methods of digital payments, as it is an efficient and viable tool to create customer value. The main objective of this study is to understand the usage of digital payments method and its impact on cash management. In this study, the data has been collected through questionnaire. Data has been analyzed by applying descriptive and diagrammatic analysis. In this study, we found that there are so many factors which affect the participants for the adoption and usage of digital payments method such as nature and scope of transactions, personal factors such as comfort and familiarity with other digital technologies and transactions. The main finding of the study is rapid growth of the digital payment’s methods in lockdown period in India. The usage of the digital payment method is found high in the age group of 20-40 years. It is reported that above 90% of the respondents are aware about the digital payment’s methods. Ease of accessing, cash back, time saving, convenience, better quality decision making, mobile wallet are the main benefits received by respondents. Respondents agreed that these methods are faster and better than traditional payments method.


Cite this article:
Niyati Chaudhary, Sakshi Anand. Effectiveness of Online Payment System during COVID-19. Asian Journal of Management. 2022;13(1):56-2 doi: 10.52711/2321-5763.2022.00011

Cite(Electronic):
Niyati Chaudhary, Sakshi Anand. Effectiveness of Online Payment System during COVID-19. Asian Journal of Management. 2022;13(1):56-2 doi: 10.52711/2321-5763.2022.00011   Available on: https://ajmjournal.com/AbstractView.aspx?PID=2022-13-1-11


REFERENCES:
1.    Barnes, S. and Vidgen, R. (2003). Measuring website quality improvements: a case study of the forum of strategic improvement. Industrial Management and Data Systems. 103(5), 297-309.
2.    Han, S. and Baek, S. (2004). Antecedents and consequences of service quality in online banking: An application of the SERVQUAL instrument. Advances in Consumer Research. 31, 208-214
3.    Newman, K. (2001). Interrogating SERVQUAL: a critical assessment of service quality measurement in a High Street retail. International Journal of Bank Marketing. 3(19), 126-139.
4.    Pahwa, N., 2016. Cash vs Digital Money: why going cashless is going to be tough in India. [Online] Available at: http://www.medianama.com/2016/11/223-cashless-india/ [Accessed 23 Feb 2017].  IMAP, 2017. Payments Industry in India, s.l.: IMAP
5.    Parasuraman, A., Zeithaml, V. and Malhotra, A. (2005). E-S-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research. 7(3), 213-233.
6.    Parasuraman, A., Zeithaml, V. and Berry, L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing. 49, 41- 50.
7.    Subbarao, D. (2016) “Who Moved My Interest Rate?” Penguin Random House India, ISBN: 9780670088928
8.    Sornaganesh and Chelladurai. Demonetization of Indian currency and its impact on business environment. International Journal of Informative and Futuristic Research. 2016; 4(3): 5654-5662.
9.    Sudha and Sornaganesh. A study on Perception towards Demonetization in Thoothukudi. Global Journal for Research Analysis. 2019: 8(4).
10.    Sudha and Sathish. Demonetization: The way to Increase the Digital Cash. International Journal of Creative Research Thoughts. 2020; 8(5).
11.    Sathish, M., Sermakani, R. and Sudha, G. A study on customers attitude toward the E-Wallet Payment System. International Journal of Innovative Research in Technology. 2020; 6(12).
12.    M-Wallet Report By ASSOCHAM,
13.    http://www.assocham.org/upload/docs/MWallet_Report_press.pdf
14.    http://cashlessindia.gov.in/
15.    https://economictimes.indiatimes.com
16.    http://digitalindiapayments.com/



Recomonded Articles:

Author(s): Ishfaq Hussain Bhat, Soumya Singh

DOI: 10.5958/2321-5763.2018.00194.4         Access: Open Access Read More

Author(s): R. Saranya, R. Rajendra Kumar

DOI: 10.5958/2321-5763.2017.00051.8         Access: Open Access Read More

Author(s): Raghunandan G, Harshita GK, Jyothi A

DOI: 10.5958/2321-5763.2018.00115.4         Access: Open Access Read More

Author(s): Sushma

DOI: 10.5958/2321-5763.2018.00033.1         Access: Open Access Read More

Author(s): L. Ganesamoorthy, R. Rajavathana

DOI:         Access: Open Access Read More

Author(s): Ankur Kukreti, Sakshi Chauhan

DOI: 10.5958/2321-5763.2018.00097.5         Access: Open Access Read More

Author(s): Dr. R. Shridhar, Akshita Sharma

DOI: 10.5958/2321-5763.2020.00019.0         Access: Open Access Read More

Author(s): Niyati Chaudhary, Sakshi Anand

DOI: 10.52711/2321-5763.2022.00011         Access: Closed Access Read More

Asian Journal of Management (AJM) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice...... Read more >>>

RNI: Not Available                     
DOI: 10.5958/2321-5763 


Recent Articles




Tags