ISSN

2321-5763 (Online)
0976-495X (Print)


Author(s): Aradhna Shukla, Vivek Kumar Shrama, Rakshita

Email(s): saivibhuti1301@gmail.com

DOI: 10.52711/2321-5763.2023.00022   

Address: Aradhna Shukla, Vivek Kumar Shrama, Rakshita
Vipra Kala Vanijya Avam Sharirik Shiksha Mahavidyalay, Raipur Chhattigarh.
*Corresponding Author

Published In:   Volume - 14,      Issue - 2,     Year - 2023


ABSTRACT:
The study is conduct on the customer satisfaction towards the service rendered by Indian banking sectors during pandemic. COVID -19 outbreak has hampered the Indian Banking operation and overall banking sector. Not only the banking sectors but it has severely affected every industry across the globe. The economy has been extremely affected due to covid-19 pandemic. Reserve bank of India; the apex bank of India made necessary changes with help of expert in their policy for facing COVID -19 pandemic. The objective of the research paper is to study the customer satisfaction toward the service rendered by Indian banking sectors during covid-19. The research found that Indian Banking system has added various measure due to covid-19 pandemic. No doubt banks are established in India with fundamental purpose to make profit by giving expected comfort to customer. But covid-19 has changed the scenario of Indian customer. These challenges our Indian banks are facing in during pandemic situation


Cite this article:
Aradhna Shukla, Vivek Kumar Shrama, Rakshita. Customer Satisfaction from Banking Sectors During Pandemic (Special Referance to State Bank of India). Asian Journal of Management. 2023;14(2):137-0. doi: 10.52711/2321-5763.2023.00022

Cite(Electronic):
Aradhna Shukla, Vivek Kumar Shrama, Rakshita. Customer Satisfaction from Banking Sectors During Pandemic (Special Referance to State Bank of India). Asian Journal of Management. 2023;14(2):137-0. doi: 10.52711/2321-5763.2023.00022   Available on: https://ajmjournal.com/AbstractView.aspx?PID=2023-14-2-7


REFERENCE:
1.    Aurora S., Malhotra M. (1997), “Customer satisfaction; A comparative analysis of public and private sectors banks.” Decision 24 (1-4), January – December, IIM Calcutta, pp. 109 -130.
2.    Dutta, K and dutta, A (2009). “Customer expectation and perception across the Indian banking sectors and resultant Financial Implications.”
3.    Agrawal, J. (2009). Customer satisfaction in Indian Banking Services- A Study in Aligarh   District. International Journal.
4.    Ms. Shilpa D "Customer Satisfaction on Adoption of Mobile Banking Services: A Study with Special Reference to State Bank of India (SBI)." IOSR Journal of Business and Management (IOSR-JBM) 20.1 (2018): 44
5.    Uma Sankar Mishra, Bibhuti Bhushan Mishra, Saroj Kant Biswal and Bidhu, Bhushan Mishra, Employee Evaluation of customer satisfaction: A comparative study between public and private banks in India, International research journal of finance and economics ISSN 1450 – 2887 Issue 59 (2010).
6.    Kajal Chaudhary and Monika Sharma, -- Performance of Indian public sectors bank and private sectors banks; A Comparative study, international journal of innovation, management and technology                                                                                                         

Recomonded Articles:

Author(s): M. Rifaya Meera, R. Padmaja, R. Mohammed Abubakkar Siddique

DOI: 10.5958/2321-5763.2017.00023.3         Access: Open Access Read More

Author(s): Rajesh Kumar, C.K. Raju, K. L. Singh

DOI:         Access: Open Access Read More

Author(s): Nitika Goyal, Deepam Goyal

DOI: 10.5958/2321-5763.2017.00067.1         Access: Open Access Read More

Author(s): Saritha Madipelli, Y. Chinappa

DOI:         Access: Open Access Read More

Author(s): Rajeshwari B. Gotadaki, Vijetha .Mukkelli, T. N. Godi

DOI: 10.5958/2321-5763.2015.00050.5         Access: Open Access Read More

Author(s): Pawan Kumar, Dilip Kumar

DOI: 10.5958/2321-5763.2020.00079.7         Access: Open Access Read More

Author(s): Puttaswamy Gowda. M

DOI: 10.5958/2321-5763.2018.00192.0         Access: Open Access Read More

Author(s): Surabhi Singh, Renu Arora

DOI: 10.5958/2321-5763.2016.00014.7         Access: Open Access Read More

Author(s): B. B Pandey, Chandrawati Nirala

DOI: 10.5958/2321-5763.2016.00003.2         Access: Open Access Read More

Author(s): Dwaipayan Regmi

DOI: 10.5958/2321-5763.2015.00037.2         Access: Open Access Read More

Author(s): N. Rajendhiran, M. Kousalya Devi

DOI: 10.5958/2321-5763.2018.00014.8         Access: Open Access Read More

Asian Journal of Management (AJM) is an international, peer-reviewed journal, devoted to managerial sciences. The aim of AJM is to publish the relevant to applied management theory and practice...... Read more >>>

RNI: Not Available                     
DOI: 10.5958/2321-5763 



Recent Articles




Tags